Erin Hundley
Aurora
Summary
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
18
18
years of professional experience
Work History
Advanced Medical Support Assistant
VAMC
Aurora, CO
05.2019 - 01.2026
- Managed patient scheduling and appointment coordination, optimizing clinic workflow.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Assisted in triaging patient inquiries, improving response times and satisfaction levels.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Developed and maintained electronic health records, ensuring data accuracy and compliance.
- Verified clinical records for accuracy and completeness.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Trained new staff on administrative procedures, enhancing team efficiency and consistency.
Advanced Medical Support Assistant
VAMC
Leavenworth, KS
10.2009 - 05.2019
- Collaborated with multidisciplinary teams to coordinate care for veterans, fostering effective communication.
- Led initiatives to streamline patient intake processes, reducing wait times significantly.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Managed and secured medical records, upholding patient confidentiality and ensuring accessibility.
- Mentored junior staff on patient interaction and administrative best practices, enhancing team competency.
- Implemented process improvements for inventory management of medical supplies, reducing waste.
- Responded to telephone inquiries, directing calls efficiently to appropriate staff and providing accurate office information.
- Sent appointment letters to patients to confirm their scheduled visits.
LPN Office Nurse
VAMC
Leavenworth, KS
10.2007 - 10.2009
- Administered medications and treatments according to established protocols.
- Administered medications and injections to patients.
- Monitored patient vital signs and documented changes in electronic health records.
- Collaborated with interdisciplinary teams to coordinate patient care plans.
- Educated patients on health management and wellness strategies.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Responded to patient requests with appropriate clinical and personal assistance.
- Obtained samples to ensure accurate results for patient assessments. to complete diagnostic and routine assessment tests.
Education
Nursing Certificate - Nursing
NEK Vocational School
Atchison, KS05.2007
GED -
Atchison High School
Atchison, KS05.1989
Skills
- Healthcare administration
- Medical terminology
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Data entry proficiency
- Office procedures
- Patient communication
- Conflict resolution
- Professional ethics
- Continuous learning
- Customer service
- Reliable team player
Timeline
Advanced Medical Support Assistant
VAMC
05.2019 - 01.2026
Advanced Medical Support Assistant
VAMC
10.2009 - 05.2019
LPN Office Nurse
VAMC
10.2007 - 10.2009
Nursing Certificate - Nursing
NEK Vocational School
GED -
Atchison High School