Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Erin Fry
Denver,CO
Work Preference
Summary
Results-driven Claims and Operations Executive with 15 years in multi-line property and casualty sectors, specializing in strategic proposals and government contracting compliance. Expertise in scaling multi-state operations and enhancing performance through KPI management. Proficient in RFP development and grant writing, with a focus on crafting compelling narratives. Known for driving growth and operational improvements through data-driven decision-making and cross-functional collaboration.
Overview
23
23
years of professional experience
Work History
Strategic Proposals & Compliance Specialist
STEMfinity, LLC
01.2025 - Current
- Lead strategic proposal development, government contract compliance, and grant support for a national STEM education provider serving K–12 schools, libraries, and public sector organizations.
- Manage end-to-end RFP/RFQ/RFI responses, including compliance review, content development, and submission strategy
- Write and support grant proposals, aligning solutions to funding priorities, program outcomes, and community impact goals
- Oversee government contract compliance, ensuring adherence to procurement requirements, pricing structures, and regulatory standards
- Partner with executive leadership, sales, and product teams to develop winning proposal strategies and tailored solutions
- Translate complex technical offerings (AI, STEM, CTE programs) into clear, persuasive narratives for evaluators and funding entities
- Build and maintain proposal libraries, compliance matrices, and standardized response frameworks to improve efficiency and win rates
- Utilize tools such as HubSpot and GovSpend to track opportunities and support pipeline strategy
- Support cross-functional initiatives to scale operations, improve positioning, and expand into new markets
Marketing Specialist (Part-Time / Concurrent Role)
Denver Plastic Surgery & Aesthetics
Denver
01.2022 - Current
- Drove digital marketing strategy and patient engagement initiatives, enhancing brand presence for a growing medical aesthetics and surgical practice.
- Develop and execute multi-channel marketing campaigns (email, social media, blog content) to drive engagement and brand awareness
- Plan and coordinate marketing events and promotions, increasing patient inquiries and community visibility
- Manage and optimize SEO strategy, improving search rankings, website traffic, and patient acquisition
- Lead website enhancements and updates, including light coding and UX improvements to increase conversions
- Implement initiatives that increased patient consultations, retention, and overall engagement
- Analyze performance metrics (traffic, engagement, conversions) to refine strategy and improve ROI
- Collaborate with providers to create educational and promotional content aligned with patient needs and market trends
Executive Director – Claims
Travelers Insurance
Centennial
01.2019 - 01.2021
- Directed end-to-end claims operations for a national rideshare program, overseeing Auto, BI, Commercial, and Garage claims with responsibility for performance, governance, and operational strategy.
- Owned operational performance across claim quality, cycle time, severity, and customer outcomes
- Provided executive oversight on complex and litigated claims, supporting resolution strategy
- Implemented KPI-driven performance management strategies to enhance operational consistency and drive informed decision-making
- Developed executive dashboards to enable visibility into operational trends and identify risk exposure
- Standardized claims processes across teams to elevate quality, ensure compliance, and support scalable growth
- Built and scaled a multi-state claims organization, establishing staffing models, workflows, KPIs, and governance frameworks
- Partnered with Legal, Product, Finance, and IT to align claims strategy with business objectives
Unit Manager – Claims
Travelers Insurance
Centennial
01.2010 - 01.2019
- Led claims operations teams responsible for multi-line claims handling, including bodily injury, liability, and complex casualty exposures.
- Managed complex and litigated claims, providing technical guidance on liability and exposure
- Directed supervisors and claims professionals across jurisdictions, ensuring consistent claims handling and compliance
- Implemented quality assurance programs and performance scorecards, enhancing claims processing and customer satisfaction
- Led change management initiatives, modernizing claims processes and improving operational effectiveness
- Strengthened regulatory compliance through audit controls and operational oversight
- Mentored and developed leadership talent across the organization
Claims Leader & Corporate Trainer
Progressive Insurance
01.2003 - 01.2010
- Managed bodily injury and attorney-represented claims including negotiation and settlement strategy
- Developed and delivered corporate training programs focused on claims best practices
- Supported enterprise initiatives to enhance claims quality and operational performance, driving improved outcomes.
- Developed expertise in Auto, BI, and liability claims handling to strengthen overall claims management strategy.
- Advanced through roles as adjuster, appraiser, bodily injury handler, and corporate trainer, gaining comprehensive claims expertise.
Education
Bachelor of Arts - English & Legal Studies
University of Denver
Denver, COSkills
- Strategic proposal development
- Proposal writing
- RFP/RFQ/RFI management
- Regulatory compliance
- Government contracting
- Business development
- Operational strategy
- KPI development
- Process optimization
- Change management
- Market research
- Stakeholder communication
- Cross-functional leadership
- Training and development
Websites
Leadership Impact
- Directed multi-line claims operations across 11 jurisdictions supporting a national rideshare platform
- Led 11 managers and 100+ claims professionals across distributed, multi-state teams
- Improved operational performance through KPI management, workflow optimization, and quality controls
- Increased client satisfaction (NPS) by 30% while improving claim cycle time and consistency
- Built scalable operational frameworks including staffing models, training programs, and governance structures
Timeline
Strategic Proposals & Compliance Specialist
STEMfinity, LLC
01.2025 - Current
Marketing Specialist (Part-Time / Concurrent Role)
Denver Plastic Surgery & Aesthetics
01.2022 - Current
Executive Director – Claims
Travelers Insurance
01.2019 - 01.2021
Unit Manager – Claims
Travelers Insurance
01.2010 - 01.2019
Claims Leader & Corporate Trainer
Progressive Insurance
01.2003 - 01.2010
Bachelor of Arts - English & Legal Studies
University of Denver