Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erin C. Allen

Snowmass Village

Summary

Dynamic professional with extensive experience in hotel revenue management and customer service. Proven ability to enhance team productivity and maximize occupancy and revenue through strategic inventory control and relationship building. Adept at group billing organization and skilled in critical decision-making, ensuring exceptional guest experiences. I am looking to move on and begin my career in pre-hospital and/or hospital patient care. I recently received my EMT certification and am registered on a national and state level in Colorado. I will be IV certified in the next couple of months and cannot wait to begin and continue to grow in a career in medicine.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Town of Snowmass Village
Snowmass
02.2023 - Current
  • In charge of all quarterly and annual solid waste billing for 1,000+ customers
  • Assist the sales and marketing and road teams with revenue and coordination of group and event banners
  • Track and report utility billing for the Town of Snowmass
  • Assist customers, residents, and contractors with questions and concerns

Reservations/Revenue Manager

Viewline Snowmass Resort/Wildwood
Snowmass
02.2022 - 07.2023
  • Creating a productive, professional, and fun environment for the reservations team
  • Managing inventory for the Viewline and Wildwood
  • Managing inventory, rates, and promotions/restrictions for the Wildwood hotel
  • Managing inventory, rates, and promotions for wholesale partners
  • Assisting with groups for both properties
  • Working closely with the revenue management team to maximize occupancy and profitability
  • Assisted with revenue management for the Snowpine Hotel in Alta, Utah

International Vacation Specialist

Stay Aspen Snowmass
Basalt
02.2021 - 02.2022
  • Managing all International reservations for Aspen and Snowmass properties
  • Managing billing for all International reservations
  • Assisting with Domestic calls/reservations
  • Booking ski products for Aspen Ski Co

Reservations Manager

Westin Snowmass Resort/Wildwood
Snowmass
11.2018 - 02.2021
  • Creating a productive, professional, and fun environment for the reservations team
  • Managing inventory for the Westin
  • Managing inventory, rates, and promotions/restrictions for the Wildwood hotel
  • Acting as group coordinator for 75 percent of complex groups
  • Working closely with the revenue management team to maximize occupancy and profitability
  • Working with the sales team on strategy to maximize group occupancy and revenue during need dates

Reservations Supervisor

Westin Snowmass Resort/Wildwood
Snowmass
01.2017 - 11.2018
  • Creating a productive, professional, and fun environment for the reservations team
  • Managing inventory for the Westin
  • Managing inventory, rates, and promotions/restrictions for the Wildwood hotel
  • Acting as group coordinator for 75 percent of complex groups
  • Working closely with the revenue management team to maximize occupancy and profitability
  • Assisted with managing front office during the COVID-19 Pandemic reopening while front office staff wasn’t available.

Education

EMT Certification - Emergency Medicine

Colorado Mountain College
Glenwood Springs, CO
04-2025

Some College (No Degree) -

University of Colorado
Boulder, Colorado

Skills

  • Office Organization & Administration
  • First aid knowledge
  • Vital sign assessment
  • Adaptability and flexibility
  • Spreadsheets & Reports
  • Revenue Management
  • Inventory Control and Maintenance
  • Networking & Developing Relationships
  • Meeting & Event Planning
  • Marketing & Recruitment
  • Excellent Customer Service Skills
  • Group Billing and Organization
  • Emergency response
  • Patient assessment
  • Basic life support
  • Team collaboration
  • Critical decision-making skills
  • CPR certification
  • Patient stabilization
  • Pre-hospital care

References

References available upon request.

Timeline

Administrative Assistant

Town of Snowmass Village
02.2023 - Current

Reservations/Revenue Manager

Viewline Snowmass Resort/Wildwood
02.2022 - 07.2023

International Vacation Specialist

Stay Aspen Snowmass
02.2021 - 02.2022

Reservations Manager

Westin Snowmass Resort/Wildwood
11.2018 - 02.2021

Reservations Supervisor

Westin Snowmass Resort/Wildwood
01.2017 - 11.2018

EMT Certification - Emergency Medicine

Colorado Mountain College

Some College (No Degree) -

University of Colorado

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Erin C. Allen