Erin Augustin
Arvada
Summary
To continue advancing my career in Administration, Customer Service, or Claims Resolution, leveraging my strong communication skills, problem-solving abilities, and commitment to high-quality service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Claims Specialist
Project Resources Group
Aurora, CO
09.2024 - Current
- As a Claims Specialist supporting major utility companies, I manage and resolve property damage claims from initial intake through final settlement. I investigate incidents, communicate with insureds, carriers, contractors, and utility partners, and ensure claims are handled efficiently and accurately. My responsibilities include documenting claim activity, coordinating with adjusters, verifying coverage, and negotiating resolutions to prevent escalation. This role has strengthened my skills in customer service, conflict resolution, and high-volume case management.
Cytology Resolution Specialist
Quest Diagnostics / Ameripath
Denver, CO
01.2012 - 01.2024
- Serve as liaison between the Cytology laboratory and Pathologists, ensuring timely resolution of specimen-related issues.
- Troubleshoot and resolve discrepancies to maintain accuracy and compliance.
- Previously performed Cytology Support Representative II duties including scanning, filing, and regulated destruction of cytology slides.
- Prepared outgoing slide trays, maintained specimen logs, and collaborated with Customer Service and lab personnel to track sample status.
- Earlier role as Customer Service Lead included training new representatives, maintaining SOPs, managing escalated calls, and serving as first point of contact for clients.
Food Service Team Lead
Target
Westminster, CO
01.2006 - 01.2012
- Managed, coached, and developed team members in the in-store Café.
- Oversaw food supply orders, inventory receiving, and departmental scheduling.
- Supported team operations during staffing shortages and ensured consistent service quality.
Education
High School -
Vantage Point High School
Thornton, CO05-2008
Associate of Science - Business Administration
Columbia Southern University
03-2019
Skills
- Twice recognized as Student of the Quarter and Most Accomplished Student (VPHS)
- Recipient of two academic scholarships (VPHS)
- Awarded the 5 Cs recognition for Continuous Quality Assurance
- Recognized for Team Lead contributions
- Contributed to a 1% improvement in turnaround time during first year as Cytology Resolution Specialist
- Skilled in multi-line phone systems, document imaging, data entry, and Microsoft Excel
- ASCP and CAP assessment proctor certified
Accomplishments
In my current role, I placed 5th in the company for amount of money in the door last year.
Certification
ASCP Certified Proctor
Licensed Mortgage Broker for Colorado (NMLS#2565812)
Timeline
Claims Specialist
Project Resources Group
09.2024 - Current
Cytology Resolution Specialist
Quest Diagnostics / Ameripath
01.2012 - 01.2024
Food Service Team Lead
Target
01.2006 - 01.2012
High School -
Vantage Point High School
Associate of Science - Business Administration
Columbia Southern University
Closing Statement
Thank you for your consideration. I am reliable, detail-oriented, and dedicated to producing high-quality work. My versatility allows me to excel both independently and as part of a team, and I bring a strong work ethic to every role I take on.