Erik L Gabbett
Grand Junction,CO
Summary
Seasoned Store Manager specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
Barnes & Noble
07.2015 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training, and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Barnes And Noble
05.2008 - 07.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Cafe District Trainer
Barnes & Noble
04.2002 - Current
- Aided workers with job improvement skills while developing alternative training methods.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for training.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Palisade High School
Palisade, CO05.1994
Skills
- Program Administration
- Expense Reports
- Customer Satisfaction
- Shrink Reduction
- Customer Service
- Proper Staffing
- Merchandising
- Store Display Creation
- Inventory Management
- Team Leadership
- Staff Management
- Motivational Leadership
- Multitasking and Organization
- Store Opening and Closing Procedures
Timeline
Store Manager
Barnes & Noble
07.2015 - Current
Assistant Store Manager
Barnes And Noble
05.2008 - 07.2015
Cafe District Trainer
Barnes & Noble
04.2002 - Current
High School Diploma -
Palisade High School
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