Erika Isela Bueno Berumen
Colorado Springs,CO
Summary
Committed and hardworking cashier with 7 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Overview
9
9
years of professional experience
Work History
Dental Customer Service Agent
Peak Vista Community Health Centers
07.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Collaborated with team members to improve overall response times and service quality.
- Developed and maintained strong relationships with clients to understand their needs better.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
- Educated customers about billing, payment processing and support policies and procedures.
- Advocated for importance of regular dental visits, increasing patient return rates.
- Improved appointment availability by optimizing scheduling system, reducing wait times for patients.
Cashier
Carniceria Leonela
03.2016 - 06.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions.
- Communicated with team members to solve problems.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated employees on register use, merchandising and customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Harrison High School
Colorado Springs, CO05.2010
Skills
- Customer Relations
- Cooperative Attitude
- Verbal and Written Communication
- Teamwork
- Call center experience
- Active listening
- Written and verbal communication
- Customer assistance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dental Customer Service Agent
Peak Vista Community Health Centers
07.2023 - Current
Cashier
Carniceria Leonela
03.2016 - 06.2023
High School Diploma -
Harrison High School
Similar Profiles
Rita BradyRita Brady
Registered Nurse at Peak Vista Community Health CentersRegistered Nurse at Peak Vista Community Health Centers
Felicia GradoFelicia Grado
Resource Navigator/Receptionist at Peak Vista Community Health CentersResource Navigator/Receptionist at Peak Vista Community Health Centers
Molly UlrichMolly Ulrich
Director of Virtual Care Program, FNP at Peak Vista Community Health CentersDirector of Virtual Care Program, FNP at Peak Vista Community Health Centers