Erika Seablom
Durango
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Premier Hospitality LLC
10.2021 - Current
- Collaborated with General Manager on financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Handled cash accurately and prepared deposits.
- Managed and optimized scheduling practices to ensure appropriate coverage needs and individual strengths during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed budget implementations, training, schedules, and contract negotiations.
Director of Sales
Holiday Inn & Suites Durango Central
02.2020 - Current
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coordinated & diligently executed to resolve unique and recurring group and guest needs, promoting loyalty and enhancing operations.
- Cross-trained in multiple departments: front desk, housekeeping, laundry, restaurant and kitchen.
Marketing Associate
Sysco New Mexico
12.2014 - 02.2020
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client needs.
- Developed marketing strategies and resolved problems to drive sales.
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Operations & Service Manager
Fransico's Restaurant Y Cantina
09.2013 - 11.2014
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Education
Bachelor of Arts - Psychology
College of Santa Fe
12.2009
Skills
- Extensive management & supervisory experience
- Broad sales and contracting abilities
- Comprehensive operations management
- Budgeting and forecasting
- Efficient sales and accounting procedures
- Excellent organization, time management & attention to detail
- Customer service excellence
- Loyalty to employer
- Professional work ethic & demeanor
Timeline
Assistant General Manager
Premier Hospitality LLC
10.2021 - Current
Director of Sales
Holiday Inn & Suites Durango Central
02.2020 - Current
Marketing Associate
Sysco New Mexico
12.2014 - 02.2020
Operations & Service Manager
Fransico's Restaurant Y Cantina
09.2013 - 11.2014
Bachelor of Arts - Psychology
College of Santa Fe
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