Erika Alejandra Rodríguez Martínez

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Prepared a variety of different written and verbal communications, reports and documents to ensure knowledge.
• Currently, training about software usage is about 50% advanced.
• Understand software applications in the actual industry, involving Logistics, Accounting, Inventory, Manufacturing and Planning.

• Receipt calls from cardholders and cardholders bank´s representatives from more than 50 different banks in USA in order to check card transactions accuracy, all this according to established security and operation procedures.
• Start dispute processes when cardholders indicate they do not recognize their card´s activity.
• High performance reaching service and operation metrics.
• Planned, developed and implemented strategies to improve my own service.
• Anticipated responses and prepared clear and articulate answers by using active listening and great communication skills.

Completed implementation stage of an aquaculture project by doing the next activities

• Communicated with industrial equipment installers to get technical support throughout project execution.
• Maintained records of cost and quantity information for each project and engineering discipline.
• Tracked equipment usage and updated quantities of products consumed along the production cycle.
• Completed daily operation tasks while analyzing quality water KPI´s for improving the production cycle.

• Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
• Evaluated current methods to identify opportunities to reduce costs and eliminate waste.
• Diagrammed industrial processes to clarify issues between managers and front-line workers.
• Start the implementation stage by evaluating pilot trial tools in order to analyze the improvement on Hospitalization Discharge Process.

All these activities were developed through Lean Six-Sigma Methodology.