Erika Martinez
Thornton,CO
Summary
Highly professional individual with a strong background in client services. Excels in building and maintaining relationships to drive client satisfaction and business success. Reliability and focus on collaboration make a valuable team player, always striving to achieve measurable results. Skills in conflict resolution, project management, and strategic planning consistently deliver high-quality outcomes. Known for effective communication, problem-solving abilities, and proactive approach to meeting evolving client needs.
Overview
12
12
years of professional experience
Work History
CLIENT SERVICE MANAGER II
BAYADA HOME HEALTHCARE
10.2019 - Current
- Oversee day-to-day operations in two Colorado offices,
- Management of a team of 45+ employees.
- Oversee onboarding new employees, and coordinating training.
- Manage intake, and daily schedules of 400+ patients.
- Collaborate with the office team budget items.
- Debt management and reduction.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Address billing, coding, insurance matters.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Supply inventory and ordering
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Took ownership of customer issues and followed problems through to resolution.
CARE MANAGEMENT SUPPORT SPECIALIST 3- WEEKEND SUPPORT
CENTERWELL HOME HEALTHCARE
05.2023 - 05.2024
- Referral management, intake, clinician and patient support for 3 Colorado offices.
- Managed multiple high-priority tasks simultaneously, ensuring timely completion and quality results.
CHARGE MEDICAL ASSISTANT
WESTERN NEPHROLOGY
01.2017 - 01.2018
- Oversee day-to-day operations and manage team of 7+ employees.
- Manage provider and staff schedules.
- Onboard and train new employees,.
- Oversee clinic budget.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
OFFICE SUPERVISOR/FRONT DESK COORDINATOR/SURGERY SCHEDULER/AUTHORIZATION COORDINATOR
CALIFORNIA HEAD AND NECK SPECIALIST
07.2016 - 12.2016
- Manage day-to-day operations.
- Oversee clinician onboarding and credentialing.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Assist with authorization and scheduling.
- Marketed services to local hospitals, urgent cares, and doctor offices.
LEAD MEDICAL ASSISTANT
CENTURA HEALTH PHYSICIAN GROUP
01.2013 - 12.2016
- Oversee day-to-day operations in both front and back office
- Manage 7 MD schedules
- Collaborate on process improvement
- Inventory and supply ordering
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Education
Front Range Community College
University of Colorado Denver
Pima Medical Institute
Skills
- Client relationship building
- Resource referrals
- Exceptional communication
- Customer relations
- Training and mentoring
- Account management
- Deadline oriented
- Problem-solving
- Excellent time management skills
- Verbal and written communication
- Decision-making
Timeline
CARE MANAGEMENT SUPPORT SPECIALIST 3- WEEKEND SUPPORT
CENTERWELL HOME HEALTHCARE
05.2023 - 05.2024
CLIENT SERVICE MANAGER II
BAYADA HOME HEALTHCARE
10.2019 - Current
CHARGE MEDICAL ASSISTANT
WESTERN NEPHROLOGY
01.2017 - 01.2018
OFFICE SUPERVISOR/FRONT DESK COORDINATOR/SURGERY SCHEDULER/AUTHORIZATION COORDINATOR
CALIFORNIA HEAD AND NECK SPECIALIST
07.2016 - 12.2016
LEAD MEDICAL ASSISTANT
CENTURA HEALTH PHYSICIAN GROUP
01.2013 - 12.2016
University of Colorado Denver
Front Range Community College
Pima Medical Institute
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