ERIKA LEONG
Broomfield
Summary
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure guest satisfaction and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Trainer
Stem Ciders
Lafayette, CO
09.2025 - Current
- Trained new staff on service protocols and company standards to enhance team performance.
- Developed streamlined closing resources to improve time management for servers.
- Mentored team members, fostering a collaborative environment that improved service quality and working relationships.
- Implemented feedback sessions with upper management to refine service techniques and boost guest satisfaction.
Restaurant Supervisor
Flatz Restaurant at the Renaissance
01.2025 - 09.2025
- Supervised daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Implemented inventory control measures to reduce waste and enhance cost management.
- Monitored adherence to health and safety regulations, maintaining compliance and ensuring a clean, safe working environment.
- Developed training materials to improve employee onboarding processes and performance consistency.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Analyzed service workflows to identify areas for improvement.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated ongoing interdepartmental projects to ensure timely completion.
Server, Expo, Kitchen Shift Lead, Line Cook
California Pizza Kitchen
01.2015 - 01.2024
- Managed kitchen staff and coordinated with FOH for timely service.
- Discovered guest preferences and implemented effective upselling techniques for menu items, resulting in repetitive recognition for top sales performance.
- Demonstrated strong multitasking skills by managing multiple stations/tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Certified Personal Trainer -
NASM
07-2026
CPR/AED -
ASTI
02-2026
AS - Food Service Management
Kapiolani Community College
05-2024
AA - Liberal Arts
Kapiolani Community College
01-2019
Skills
- Training expertise
- Guest relations management
- Upselling strategies
- Effective time management
- Multitasking
- Team oriented
Certification
- CPR/AED - ASTI (exp. 2.2028)
- ServSafe Manager Exam (exp. 10.2027)
Timeline
Server Trainer
Stem Ciders
09.2025 - Current
Restaurant Supervisor
Flatz Restaurant at the Renaissance
01.2025 - 09.2025
Server, Expo, Kitchen Shift Lead, Line Cook
California Pizza Kitchen
01.2015 - 01.2024
AA - Liberal Arts
Kapiolani Community College
Certified Personal Trainer -
NASM
CPR/AED -
ASTI
AS - Food Service Management
Kapiolani Community College