Erika Garcia
Littleton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Compliance Investigator I
State of Colorado Department of Regulatory Agencies
03.2025 - Current
- Conducted investigations into regulatory compliance issues, ensuring adherence to state laws and agency policies.
- Reviewed documentation and evidence to assess compliance with applicable regulations and standards.
- Collaborated with stakeholders to gather information for ongoing investigations and support decision-making processes.
- Prepared detailed reports summarizing findings, recommendations, and potential violations for management review.
- Utilized regulatory databases and software tools to track cases and manage investigation workflows efficiently.
- Reviewed, documented, and investigated allegations of suspected wrongdoing.
Eligibility Specialist
Jefferson County Human Services
08.2023 - 03.2025
- Assessed client eligibility for various human services programs, ensuring adherence to regulatory guidelines.
- Conducted comprehensive interviews with applicants to gather necessary documentation and information.
- Processed applications efficiently, maintaining high standards of accuracy and compliance with policies.
- Collaborated with case managers to resolve client issues and streamline service delivery processes.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Compliance Investigator I
State of Colorado Department of Revenue
07.2015 - 11.2023
- Assisted in the development of training materials to educate staff on compliance requirements and best practices.
- Supported audits by providing requested documentation and clarifying processes related to compliance investigations.
- Provided comprehensive training to staff, elevating overall awareness of compliance policies and procedures.
- Enhanced compliance processes by conducting thorough investigations and identifying areas for improvement.
- Presented findings from investigations to senior management, providing actionable insights for informed decision-making processes.
- Served as a subject matter expert in compliance matters, offering guidance and support to colleagues throughout the company.
- Researched issues and laws related to investigations.
- Testified in formal company hearing proceedings.
- Assisted in the development of policies and procedures designed to prevent future occurrences of non-compliance events.
- Supported and trained customers on compliance-related issues.
- Created and maintained compliant work environment.
Education
High School Diploma -
Emily Griffith Technical College
Denver, COSkills
- Regulatory compliance
- Stakeholder collaboration
- Report writing
- Policy development
- Training and development
- Documentation review
- Customer service excellence
- Problem resolution
- Subject matter expertise
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Critical thinking
- Team leadership
- Analytical thinking
Timeline
Compliance Investigator I
State of Colorado Department of Regulatory Agencies
03.2025 - Current
Eligibility Specialist
Jefferson County Human Services
08.2023 - 03.2025
Compliance Investigator I
State of Colorado Department of Revenue
07.2015 - 11.2023
High School Diploma -
Emily Griffith Technical College