Erika Fernandez Casas

Adept at CRM software and excelling in customer relationship management, I significantly enhanced customer satisfaction at Teleperformance. By streamlining onboarding and utilizing feedback, I spearheaded initiatives that consistently surpassed departmental goals, demonstrating both technical proficiency and empathetic customer engagement. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.