Erik Maas
Denver
Summary
Dedicated Shift Leader focused on delivering exceptional customer experiences and satisfaction. Fostered team success through compassionate leadership and effective training, while addressing operational challenges collaboratively. Balanced the needs of customers, company, and employees to drive positive outcomes.
Overview
7
7
years of professional experience
Work History
Banquet Server
Minneapolis Convention Center Hotels
Minneapolis
05.2023 - 04.2026
- Served food and beverages to guests during events and functions.
- Arranged banquet tables and chairs to meet event specifications, enhancing guest experience.
- Ensured cleanliness and organization of banquet areas during events, promoting a welcoming atmosphere.
Shift Leader
Walgreens
Minneapolis
01.2021 - 05.2023
- Supervised daily store operations, enhancing workflow efficiency.
- Trained and mentored team members, improving customer service skills.
- Managed inventory levels and organized stockroom, supporting operational efficiency.
Shift Leader
Bobby and Steve's Auto World
Minneapolis
05.2019 - 01.2021
- Supervised daily store operations, enhancing workflow and service delivery.
- Trained and mentored team members in customer service best practices, improving customer satisfaction.
- Managed inventory levels and organized stockroom, ensuring timely restocking and availability of products.
- Assisted with cash handling and daily financial reconciliation processes.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Armstrong High School
Minneapolis, MNSkills
- Banqueting operations
- Setting up events
- Food management
- Cleanliness maintenance
Timeline
Banquet Server
Minneapolis Convention Center Hotels
05.2023 - 04.2026
Shift Leader
Walgreens
01.2021 - 05.2023
Shift Leader
Bobby and Steve's Auto World
05.2019 - 01.2021
Armstrong High School