Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erihs Daniel Villegas Vargas

Bogotá

Summary

Specialized consultant with solid experience in sales strategy and commercial support. Expert in resolving customer queries and managing orders efficiently, contributing to improving customer relations and satisfaction across various sales channels. Dynamic professional with extensive experience in customer service and healthcare support. Noted for strong order management and technical support skills, which help improve the customer experience, and drive sales growth.

Overview

14
14
years of professional experience

Work History

Advisor I - Customer service

Concentrix CVG Customer Management Colombia SAS
Bogotá D.C
10.2022 - Current
  • Delivered expert guidance to customers regarding features of LOREX Corporation products and services.
  • Documented, escalated, and resolved incidents related to orders from U.S., Canada, and U.K. sales channels.
  • Promoted and sold cameras for residential and commercial applications.
  • Assisted team in effectively resolving customer inquiries and issues.
  • Collaborated with colleagues to enhance overall customer experience and satisfaction.

Billing and Admissions Supervisor - Healthcare Sec

Clinica San Juan Bosco C.A. - Venezuela
Santa Ana de Coro
02.2012 - 12.2016
  • Supervised daily admissions processes at Clinica San Juan Bosco C.A. to ensure efficiency.
  • Coordinated patient intake procedures, ensuring compliance with healthcare regulations.
  • Trained staff on effective use of electronic health record systems for admissions.
  • Managed appointment scheduling to optimize clinic workflow and enhance patient access.
  • Implemented new protocols that improved patient experience during admissions.
  • Reviewed documentation for accuracy prior to entering patient information into the system.
  • Resolved patient inquiries related to admission and registration procedures efficiently.
  • Collaborated with healthcare teams to streamline communication regarding patient admissions.
  • Collaborated with different insurance companies to ensure timely patient care, with the aim of guaranteeing coverage and care according to the different clinical needs of each patient.
  • Processed coverage extensions with different insurance companies according to the medical progress of patients for clinical studies, surgical procedures, and medical treatments in general.

Education

Bachelor of Science -

Liceo Publico Alberto Furzan
Santa Ana De Coro - Falcón; Venezuela
07-2001

Skills

  • Customer service
  • Product knowledge
  • Order management
  • Sales strategy
  • Technical support
  • Customer relationship management
  • Quality assurance
  • Procedure optimization
  • Team collaboration
  • Issue resolution
  • Effective communication
  • Emotional intelligence

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Advisor I - Customer service

Concentrix CVG Customer Management Colombia SAS
10.2022 - Current

Billing and Admissions Supervisor - Healthcare Sec

Clinica San Juan Bosco C.A. - Venezuela
02.2012 - 12.2016

Bachelor of Science -

Liceo Publico Alberto Furzan

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Erihs Daniel Villegas Vargas