Microsoft Excel
Erick Garcia
Computing Engineer
Cúcuta,Colombia
Summary
Perceptive and logical Data Analyst communicates well with both technical professionals and end-users to identify and translate business requirements. Offers 3 years of experience driving data accuracy and integrity. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Partner Success Manager
Teleperformance Colombia
Cucuta, Norte de Santander
08.2021 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed over 120 customer calls per day, getting average of 50 positive interactions weekly.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Virtual Assistant | Data Analyst | Crypto Analyst
MassEmarketing LLC
Miami, Florida
02.2018 - 09.2021
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Executed travel arrangements by researching and booking flights and accommodations.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Evaluated trends to understand competitive environments and assess current strategies.
- Recommended data standardization and usage for protection of data integrity.
- Updated organizational systems and subsystems to improve and streamline data collection.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Handled over $100,000 of funds for crypto trading, getting average ROI of 9% monthly
University Professor
University Alonso de Ojeda
Ciudad Ojeda, Venezuela
09.2017 - 12.2017
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Collaborated with tutoring, enrollment, testing and advising services to support students.
- Offered career assistance to students by conducting mock interviews, providing relevant job opportunities and teaching networking skills and strategies.
- Handled over 150 students and delivered every assignment and ratings before deadline.
University Professor
I.U. Politécnico Santiago Mariño
Ciudad Ojeda, Venezuela
10.2016 - 09.2017
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Conducted on-going program assessment, enrollment and retention tracking.
- Led large collaborations, consortiums, centers and other programs related to department mission.
- Collaborated with tutoring, enrollment, testing and advising services to support students.
- Offered career assistance to students by conducting mock interviews, providing relevant job opportunities and teaching networking skills and strategies.
- Monitored student use of Computing tools and equipment for safe and effective handling.
- Handled over 300 students of Systems Engineering during 1 year, being able to deliver grades and ratings before deadlines.
Junior Software Developer
American High Tech Services
Miami, Florida
09.2015 - 09.2016
- Assisted in business acquisition efforts by designing customized solutions for proposals to potential customers.
- Implemented target tracking to research prototypes over large data sets.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Developed tables, views and materialized views using SQL.
- Manage Data Sets with more than 12000 rows of data
- Determined coding requirements for site creation, e-commerce capability, security and specialized scripts.
- Increased website security by keeping software up to date, safeguarding strong passwords and monitoring website for security vulnerabilities.
- Identified and eliminated website bugs to improve user experience.
IT Support Engineer
Quality Control Services, C.A
Ciudad Ojeda, Venezuela
09.2014 - 03.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Ethernet.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Intern
Petroleos De Venezuela S.A.
El Menito, Zulia
01.2014 - 03.2014
- Sorted and organized files, spreadsheets and reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Achieved management recognition by designing and implementing special project during internship.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Education
Foreign Language - English
08.2015 - 07.2016
Cisco Networking Associate - Computer Networking And Telecommunications
09.2014 - 04.2016
Bachelor of Science - Computer Engineering
09.2009 - 04.2014
Skills
Data formatting
Certification
English: Written Advanced, Spoken Advanced
Software
Microsoft Power BI
SQL
Tableau
Timeline
Partner Success Manager - Teleperformance Colombia
08.2021 - Current
Virtual Assistant | Data Analyst | Crypto Analyst - MassEmarketing LLC
02.2018 - 09.2021
University Professor - University Alonso de Ojeda
09.2017 - 12.2017
University Professor - I.U. Politécnico Santiago Mariño
10.2016 - 09.2017
English: Written Advanced, Spoken Advanced
07-2016
Junior Software Developer - American High Tech Services
09.2015 - 09.2016
Centro Venezolano Americano Del Zulia - Foreign Language, English
08.2015 - 07.2016
Hardware: PC Repair & compatibles, Diagnosis & Troubleshooting, PC Assembly
05-2015
University Rafael Belloso Chacín - Cisco Networking Associate, Computer Networking And Telecommunications
09.2014 - 04.2016
IT Support Engineer - Quality Control Services, C.A
09.2014 - 03.2015
Intern - Petroleos De Venezuela S.A.
01.2014 - 03.2014
University Alonso De Ojeda - Bachelor of Science, Computer Engineering
09.2009 - 04.2014
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