Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erick Ramirez Guerrero

Commerce City

Summary

Dynamic Emergency Communications Specialist with proven expertise at Aurora 911 in incident documentation and call prioritization. Adept at managing high-stress situations while ensuring accurate information relay. Recognized for exceptional teamwork and critical thinking skills, contributing to effective public safety communications during emergencies. Proficient in computer-aided dispatching and CPR.

Professional Emergency Communications Specialist with strong background in crisis management and public safety. Demonstrates effective problem-solving abilities, clear communication, and quick decision-making in high-pressure situations. Proven track record of fostering team collaboration and adaptability to meet evolving demands. Skilled in multi-tasking, operating emergency communication systems, and maintaining calm under pressure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Emergency Communications Specialist

Aurora 911
04.2024 - Current
  • Assisted in monitoring emergency communication systems for effective incident response.
  • Learned to operate and maintain radio dispatch equipment for reliable communication.
  • Supported the coordination of public safety communications during emergency situations.
  • Adapted quickly to changing scenarios while managing high-volume calls efficiently.
  • Collaborated with team members to ensure accurate relay of critical information during incidents.

Team Member/Trainer

Chick Fill A
08.2023 - 04.2024
  • Developed training materials to enhance employee onboarding experience.
  • Delivered engaging training sessions on company policies and procedures.
  • Assessed training needs through employee feedback and performance evaluations.


Ramp Agent

United Airlines
10.2022 - 02.2023
  • Loaded and unloaded luggage, ensuring timely aircraft turnaround and adherence to safety protocols.
  • Operated ground support equipment efficiently, reducing delays during peak operational hours.
  • Collaborated with team members to coordinate baggage handling, enhancing overall service delivery.


Production Worker

Albertsons Distribution Center
05.2022 - 10.2022
  • Operated machinery to assemble products efficiently and maintain production flow.
  • Collaborated with team members to streamline assembly processes and reduce downtime.
  • Assisted in troubleshooting equipment issues, minimizing disruptions during production runs.
  • Used equipment properly to avoid workplace hazards or injuries.

Painter

Diamond Edge Painting LLC
09.2021 - 05.2022
  • Prepared surfaces by sanding, scraping, and cleaning to ensure optimal paint adhesion.
  • Applied various types of paints and finishes using brushes, rollers, and spray equipment.
  • Collaborated with team members to complete projects efficiently and meet deadlines.
  • Inspected completed work for quality assurance, ensuring high standards were met consistently.

Warehouse Worker

Amazon
11.2020 - 09.2021

Collaborated with team members to optimize workflow and improve packing processes during peak hours.

  • Maintained cleanliness and organization of work areas, following safety protocols at all times.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Warehouse Worker

Old West Mattress
06.2020 - 11.2020
  • Utilized warehouse management systems for tracking shipments and managing inventory data effectively.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Education

High School Diploma -

Westminster High School
Westminster, CO

Skills

  • Call prioritization
  • Stress tolerance
  • Incident documentation
  • Emergency management
  • Information gathering
  • Teamwork and collaboration
  • Problem-solving
  • Prioritizing situations
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Computer skills
  • Active listening
  • Decision-making
  • Situational awareness
  • Computer-aided dispatching
  • CPR and first aid
  • NCIC database
  • Public safety telecommunicator (PST)
  • Radio frequencies monitoring
  • Police and fire procedures
  • Map reading skills
  • Emergency medical dispatch (EMD)

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator

Languages

Spanish
Native or Bilingual

Timeline

Emergency Communications Specialist

Aurora 911
04.2024 - Current

Team Member/Trainer

Chick Fill A
08.2023 - 04.2024

Ramp Agent

United Airlines
10.2022 - 02.2023

Production Worker

Albertsons Distribution Center
05.2022 - 10.2022

Painter

Diamond Edge Painting LLC
09.2021 - 05.2022

Warehouse Worker

Amazon
11.2020 - 09.2021

Warehouse Worker

Old West Mattress
06.2020 - 11.2020

High School Diploma -

Westminster High School
Erick Ramirez Guerrero