Erica Schleisman
Fort Collins
Summary
Motivated professional with a Bachelor's degree in Communication Sciences, bringing extensive experience in administrative support, office management, marketing, and customer-facing roles. Passionate about advocacy and caretaking, with a proven ability to streamline operations, manage teams, and deliver exceptional results. Skilled at fostering positive relationships, problem-solving, and driving initiatives that promote meaningful impact, organizational growth, and community well-being.
Overview
10
10
years of professional experience
Work History
Care Service Provider
MRCI
Mankato
01.2024 - 01.2026
- Advocated for client independence and wellbeing, enhancing overall quality of life.
- Delivered tailored services aligned with individual client needs and preferences, ensuring satisfaction.
- Supported clients with daily living activities to foster independence and preserve dignity.
- Developed personalized care plans in consultation with clients and families.
- Maintained accurate records of client interactions and services provided.
- Collaborated with multidisciplinary teams to enhance client support services.
Assistant Manager
Dry Goods USA
Mankato
09.2022 - 06.2025
- Managed the day-to-day operations and administrative tasks, including customer service, inventory management, and office operations.
- Coordinated recruiting, interviewing, hiring, and training processes to build a skilled team.
- Assisted in developing training programs for new team members.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted background checks on prospective employees prior to hiring.
- Managed critical retail applications for financial tasks using computer systems, ensuring accurate and efficient operations.
- Engaged in touch-base meetings with management and corporate officials to align and optimize store operations.
Supervisor
Kohls Corp
Oak Park
07.2025 - 11.2025
- Created and marketed promotional campaigns that enhanced customer engagement with targeted products.
- Collaborated with marketing teams to create compelling visuals.
- Supervised a large team of merchandisers, providing guidance and support when needed.
- Developed and implemented merchandising strategies that improved sales performance and profitability.
- Trained new staff members on company policies and procedures related to merchandise management.
- Reviewed product performance metrics to pinpoint improvement opportunities and optimize offerings.
- Managed daily administrative tasks and maintained office processes.
Caretaker
Caretaking Extension
Albert Lea
12.2015 - 01.2019
- Implemented wellbeing initiatives that enhanced quality of life for elderly clients.
- Organized financial and communication services to ensure timely management of clients' bills and correspondence.
- Tailored services to individual needs and preferences to promote independent living.
- Supported clients with daily living activities, fostering independence in bathing, dressing, and grooming.
Customer Service Team
Goodwill Easter Seals
Winona
05.2021 - 05.2022
- Fostered safe, welcoming environment for employees and customers.
- Developed pricing strategies in accordance with corporate objectives and industry trends.
- Led improvements to work processes and trained team members.
- Executed customer service initiatives that enhanced customer experience.
Education
Bachelor of Science - Communication Studies
Minnesota State University, Mankato
Mankato, MN05-2024
Skills
- Operations oversight
- Customer service management
- Sales implementation
- Project management
- Client advocacy
- Administrative coordination
- Computer system proficiency
- Team building and management
- Multitasking strength
- Organizational professionalism
- Care planning
- Proficient communication skills
Affiliations
• Volunteer advocate providing support and resources in community aid programs
Timeline
Supervisor
Kohls Corp
07.2025 - 11.2025
Care Service Provider
MRCI
01.2024 - 01.2026
Assistant Manager
Dry Goods USA
09.2022 - 06.2025
Customer Service Team
Goodwill Easter Seals
05.2021 - 05.2022
Caretaker
Caretaking Extension
12.2015 - 01.2019
Bachelor of Science - Communication Studies
Minnesota State University, Mankato