Erica Medrano

· Maintained high standards of cleanliness and presentation across apartments and community spaces.

· Led and coordinated multiple cleaning crews during turnover, ensuring units were ready on schedule and met quality standards

· Identified and reported property issues to maintain overall community appearance and resident satisfaction.

· Assisted residents and prospects with leasing processes, accounts, and online portals using Entrata.

· Supported the onboarding and training of new team members on systems and policies.

· Delivered high-quality customer service, resolving concerns and improving resident satisfaction.

· Solved problems that arose with limited supplies, equipment, and donations

· Prepared detailed daily reports on animal care, treatments, and procedures to ensure clear team communication.

· Worked with individuals in high-stress situations, strengthening conflict management skills.

• Provided exceptional customer service, resolving inquiries and complaints promptly.
• Assisted a diverse customer base with various languages and cultural differences
• Provided hands-on training for new team members on register systems and store policies, supporting efficient daily operations.