Summary
Overview
Work History
Education
Skills
Timeline
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Erica Bartlett

Canon City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.

Overview

10
10
years of professional experience

Work History

Nursing Assistant

Saint Cloud Hospital
08.2024 - 08.2025
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.

Bartender/Server

Shady's Sunset Bay
08.2024 - 08.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Ensured preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Laundry Aide

Canon Lodge Care Center
12.2023 - 06.2024
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
  • Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
  • Adhered to strict safety guidelines while handling chemicals used in the laundering process.

Server

Oskar Blues Brewery
07.2022 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Patient Care Assistant

Canon Lodge Care Center
12.2022 - 12.2023
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.

Regional Account Representative

Anderson Trucking Services Inc.
09.2015 - 10.2021
  • Served as a consistent point of contact for all customer inquiries, offering prompt assistance while demonstrating professionalism at all times.
  • Managed a diverse portfolio of regional customers, ensuring a high level of service and support was consistently provided.
  • Built and sustained strong relationships with clients, leading to increased retention rates and referrals.
  • Maintained comprehensive knowledge of industry trends, allowing for strategic recommendations based on market shifts.

Education

Associate of Science - Nursing

Pueblo Community College
Pueblo, CO
05-2027

Skills

  • Patient care
  • Basic life support
  • Direct patient care
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Timeline

Nursing Assistant

Saint Cloud Hospital
08.2024 - 08.2025

Bartender/Server

Shady's Sunset Bay
08.2024 - 08.2025

Laundry Aide

Canon Lodge Care Center
12.2023 - 06.2024

Patient Care Assistant

Canon Lodge Care Center
12.2022 - 12.2023

Server

Oskar Blues Brewery
07.2022 - 06.2024

Regional Account Representative

Anderson Trucking Services Inc.
09.2015 - 10.2021

Associate of Science - Nursing

Pueblo Community College

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Erica Bartlett