ERIC W. ASTBURY
Technology Business Systems Manager
Commerce City
Summary
Professional and motivated business technology manager with over 34 years in the financial industry. Experience in Agile, Business Systems Data, Information Technology, quality assurance, Asset-based lending, commercial banking and leadership/management.
Overview
24
24
years of professional experience
Work History
Technology Business Systems Manager
Wells Fargo Banks, N.A.
12.2021 - 06.2024
- Identify/analyze business needs, conduct requirements gathering and define scope/objectives for companywide/business systems integrated with technology development/infrastructure. Focused on developing data/system requirements and implementing technical strategies and data solutions to meet business needs.
- Supervise Business Systems Consulting and Digital Product Managers in providing high level technological consultation for basic to moderately complex business tasks and process to ensure timely completion, quality, and compliance
- Level 2 Agile Product Owner and application business owner for four applications
- Identify opportunities for process improvement and risk control development in key areas of technology risk including security, stability and scalability
- Make day to day supervisory decisions and resolve issues related to new and evolving business strategies, projects, business lines, system management, and technologies
- Collaborate and consult with business and technical groups to ensure effective technical solutions are provided based on business requirements
- Interact directly with technology systems analysts for conducting evaluations of business requirements and recommending appropriate technological alternatives
- Manage allocation of people and financial resources for providing solid technical and business expertise to ensure effective design, testing, project management, programming, training, implementation, and maintenance of enhancements
- Enhanced operational efficiency by streamlining workflows and automating manual tasks.
- Developed contingency plans including disaster recovery protocols designed at minimizing impact on core business functions during unforeseen events.
- Increased stakeholder satisfaction by delivering timely, accurate reports and dashboards for informed decisionmaking.
- Mentored team members in best practices for systems management, fostering a culture of continuous improvement.
Senior Technology Business Consultant
Wells Fargo Banks, N.A.
07.2009 - 12.2021
- Identify and analyze business needs, conduct requirement gathering, and define scope and objectives for companywide / business systems integrated with technology development and infrastructure. Focused on developing data and/or system requirements and implementing technical strategies and data solutions to meet business needs.
- Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
- Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Evaluate moderately complex business, operational, or technical challenges that require in-depth evaluation of planning and direction conducted to resolve complex business problems
- Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
- Acts as an internal and external consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
- Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
- Coordinate communication and information flow between business and technology teams
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Developed complete business plans and operational strategies for new and existing business.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
Loan Administration Manager
Wells Fargo Banks, N.A.
02.2005 - 07.2009
- Responsible for leading and managing staff that support asset-based lending monitoring and investment margining functions.
- Supervise daily activities of Collateral Analyst team to ensure timely completion, quality, compliance and mitigate collateral risk in the lending operations area
- Provide quality customer service to internal/external customers
- Identify opportunities for process improvement and risk control development in loan operations
- Manage allocation of people. Make day to day supervisory/tactical decisions related to Collateral Lending Operations functional area
- Ensure compliance with company investors, legal, regulatory, and business policies/procedures
- Mentor/guide talent Development of direct reports and assist in hiring talent
- Collaborate and consult with internal partners, vendors and clients
- Collaborated closely with other departments such as Legal, Compliance, and Risk Management teams, ensuring consistent implementation of best practices across all aspects of the company''s operations related to loans.
- Played an integral role in successfully passing annual internal audits conducted by both internal and external parties.
Quality Assurance Analyst
Wells Fargo Banks, N.A.
02.2003 - 02.2005
- Responsible for reviewing actions, transactions, documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, with deficiencies are identified and addressed in a timely manner.
- Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of collateral transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements
- Identify risk and problem areas and recommend improvement
- Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations
- Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution
- Mentor less experienced colleagues and assist with their development
- Ensure corrective action on exceptions and problems identified
- Provide guidance to team regarding documentation and resolution requirements
- I Communicate overall process or transaction quality
Senior Collateral Analyst
Wells Fargo Banks, N.A.
01.2000 - 02.2003
- Responsible for validating the value of asset-based lending collateral through review, analysis or support. Valuation and monitoring of asset-based lending and investment margining collateral to reduce lending risk.
- Manage asset-based related services in lending, valuation, underwriting, compliance and inspections
- Lead the strategy and resolution of highly complex and unique challenges which require an in depth assessment across the business
- Lead and deliver pipeline management, process implementation efforts, change management, communication, efficiency and process improvement efforts
- Provide vision, direction and expertise to leadership on implementing innovative and business solutions
- Engage with all levels of professionals and managers companywide and function as an expert advisor
- Act as project leader or mentor for staff
Education
Bachelor’s - Information Technology
University of Phoenix
Centennial, CO10.2002
Skills
- Agile principles/framework; Level 2 Product Owner
- Leadership/management
- Asset-Based Lending
- Business Information Systems, SDLC
- Agile JIRA
- Microsoft products: Word, Excel, Outlook, Teams, PowerPoint, Access, Project, Visio
- Project Management
- Analytical and critical thinking skills
MILITARY EXPERIENCE
- United States Navy
- 07/1986 - 07/1994
Timeline
Technology Business Systems Manager
Wells Fargo Banks, N.A.
12.2021 - 06.2024
Senior Technology Business Consultant
Wells Fargo Banks, N.A.
07.2009 - 12.2021
Loan Administration Manager
Wells Fargo Banks, N.A.
02.2005 - 07.2009
Quality Assurance Analyst
Wells Fargo Banks, N.A.
02.2003 - 02.2005
Senior Collateral Analyst
Wells Fargo Banks, N.A.
01.2000 - 02.2003
Bachelor’s - Information Technology
University of Phoenix
Similar Profiles
Troy ClementTroy Clement
Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)
Arian SaberniaArian Sabernia
Home Mortgage Sales Consultant at Wells Fargo Bank, N.A.Home Mortgage Sales Consultant at Wells Fargo Bank, N.A.
Kristina Marie AlvarezKristina Marie Alvarez
Branch Operations Coordinator at Wells Fargo Bank, N.A.Branch Operations Coordinator at Wells Fargo Bank, N.A.
Piper SeamanPiper Seaman
Manager at Gomez BurritosManager at Gomez Burritos
Angel Gomez-huizarAngel Gomez-huizar
Crew Member at Little CaesarsCrew Member at Little Caesars