Eric Tavenner
Summary
Accomplished Maintenance Technician and Store Manager with a proven track record at CPI Card Group and SouthernCarlson. Expert in mechanical troubleshooting and fostering team collaboration, I significantly reduced equipment downtime and staff turnover. Skilled in preventive maintenance and problem-solving, I ensure operational excellence and high customer satisfaction.
Overview
25
25
years of professional experience
Work History
Maintenance Technician
CPI Card Group
12.2019 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Store Manager
SouthernCarlson
08.1999 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Airframe And Powerplant License - Aircraft Maintenance
Helena College of Technology
Helena, MTSkills
- Preventive Maintenance
- Mechanical troubleshooting
- Mechanical repair
- Equipment installation
- Equipment Repair
- Lockout and tagout procedures
- Industrial equipment
- Mechanical expertise
- Service-oriented mindset
- Mechanical aptitude
- Supply management
- Problem-solving
Timeline
Maintenance Technician
CPI Card Group
12.2019 - Current
Store Manager
SouthernCarlson
08.1999 - 10.2019
Airframe And Powerplant License - Aircraft Maintenance
Helena College of Technology
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