Eric Scharfenberger
Peyton
Summary
Dedicated and results-oriented coordinator with a proven track record of successfully managing multiple projects ( restaurants ) simultaneously. Now seeking to leverage my expertise in restaurant management, team leadership and profitable driven results for my next occupational adventure. Committed to driving operational efficiency and strategic growth initiatives within an organization/brand.
Overview
29
29
years of professional experience
Work History
Director of Operations
Brinker Internationl, Chili's Grill & Bar
10.2021 - 06.2025
- Oversaw daily operations across multiple departments and restaurants, ensuring seamless coordination and efficient execution of tasks.
- Monitored budgets for all restaurant and utilized operational resources to achieve complete alignment around the Brand's goals
- Conducted training of General Managers and Managers. Oversaw local Health Department results and coached when improvements were needed.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
- Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- My Area consisted of 9 restaurants with annual revenues of $36-$40 Million dollars. Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- I oversaw 9 General Managers and their management teams that totaled 28 managers total. Combined restaurants included 360+ team members. My duties included building welcoming teams that promoted and fostered a positive Culture within their restaurants.
Managing Partner ( General Manager )
Brinker International, Chili's Grill & Bar
06.2011 - 10.2021
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
General Manager
Brinker Internationl, Chili's Grill & Bar
01.2008 - 06.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Manager
Brinker Internationl, Chili's Grill & Bar
08.2003 - 01.2008
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Server Trainer
Brinker Internationl, Chili's Grill & Bar
10.2002 - 08.2003
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Manager
Hospitality Partners ( Mash House Brewery )
04.2001 - 09.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Bartender
Darryl's Restaurants Corporation
11.1996 - 04.2001
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
No Degree - Civil Engineering
Fayetteville State University
Fayetteville, NCSkills
- Project Management
- Team Leadership
- Communication
- Problem-solving
- Relationship building
- Process improvements
Timeline
Director of Operations
Brinker Internationl, Chili's Grill & Bar
10.2021 - 06.2025
Managing Partner ( General Manager )
Brinker International, Chili's Grill & Bar
06.2011 - 10.2021
General Manager
Brinker Internationl, Chili's Grill & Bar
01.2008 - 06.2011
Manager
Brinker Internationl, Chili's Grill & Bar
08.2003 - 01.2008
Server Trainer
Brinker Internationl, Chili's Grill & Bar
10.2002 - 08.2003
Manager
Hospitality Partners ( Mash House Brewery )
04.2001 - 09.2002
Bartender
Darryl's Restaurants Corporation
11.1996 - 04.2001
No Degree - Civil Engineering
Fayetteville State University
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