Eric Salter
Grand Junction
Summary
Accomplished and energetic manager with a solid history of achievement in retail, specifically in big box corporations. Motivated leader with strong organizational and prioritization abilities. Expertise in hiring and coaching talent to enable their upward growth within the company, enhancing our employee footprint. Comprehensive understanding of business operations, including profit and loss statement review, consistently identifying opportunities to improve sales and profitability. Honed skills as a shrink and safety expert, successfully reducing accidents and shrink in stores by an impressive 75 percent. Management style ensures employees enjoy coming to work and thrive while performing at their best.
Overview
15
15
years of professional experience
1
1
Certification
Work History
District Loss Prevention Manager
Ollies Bargain Outlet
02.2023 - Current
- Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning, and organizing product displays; and securing fragile and high-shrink merchandise
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-toTeach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
- Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
- Builds accountability for policies and procedures
- Measures adherence to loss prevention policies and procedures
- Reviews variances to inventory reports
- Conducts operational and pre-inventory reviews
- Gathers data, audits results, and monitors deficiency trends
- Identifies improvement opportunities
- Communicates and works with managers and associates to determine corrections needed to inventory controls
- Influences the implementation and execution of control corrections
- Trains managers and associates operational controls and processes in multiple stores
Store Manager
Michaels
07.2018 - 01.2023
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
- Review reports submitted by staff members to recommend approval or to suggest changes
- Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments
- Establish departmental responsibilities and coordinate functions among departments
Co Manager
Walmart
03.2014 - 07.2018
- Over the day to day operations of the entire store
- Ensuring we have associates in certain areas of the store helping with customer service as well as ensuring the shelves are fully stocked
- Evaluate profit and loss statements and dig in to see what areas need more attention and come up with a plan to fix it
- Highly fluent with loss prevention and numbers to dissect a business and do what needs to be done to turn it around and perform at a high level
Assistant Store Manager
Walmart
03.2010 - 03.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan budgets and authorize payments and merchandise returns
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Education
Bachelor's degree - Business
University of Florida
Gainesville, FL05.2014
Skills
- Time management
- Human resources
- Operations
- Problem solving
- Coaching
- Mentoring
- Retail Management
- Microsoft Office
- Risk Analysis
- Store Management Experience
- Profit & Loss
- Forecasting
- Management
- Budgeting
- Loss Prevention
- Financial Report Writing
- Payroll
- Sales Management
- Quality Assurance
- Recruiting
- Project Management
- Operations Management
- Process Improvement
- Team Management
- Strategic Planning
- Merchandising
- Business Analysis
- Packaging
- Employee evaluation
- Microsoft Excel
- Microsoft Word
- Sales
- Supervising experience
- Customer service
- Conflict Management
- Change Management
- Risk Management
- Research
- Financial Analysis
- Pricing
- Restaurant experience (10 years)
- Complex Problem Solving
- Judgment and Decision Making
- Management of Financial Resources
- Customer and Personal Service
- Personnel and Human Resources
- Operation Monitoring
Certification
- Retail and Customer Service Skills, 09/01/19, Trained in skills known to help with driving and closing sales.
- Food Handler Certification
Assessments
- Management & Leadership Skills: Planning & Execution, 09/01/19, Highly Proficient
- Management & Leadership Skills: Impact & Influence, 09/01/19, Completed
- Social Media, 09/01/19, Proficient
- Data Analysis, 09/01/19, Familiar
- Supervisory skills: Motivating & assessing employees, 05/01/21, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Asset Protection Operations Coach
Timeline
District Loss Prevention Manager
Ollies Bargain Outlet
02.2023 - Current
Store Manager
Michaels
07.2018 - 01.2023
Co Manager
Walmart
03.2014 - 07.2018
Assistant Store Manager
Walmart
03.2010 - 03.2014
Bachelor's degree - Business
University of Florida
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