ERIC ROGERS
Whitewater
Summary
Ambitious, highly adaptable, detail-oriented, and diverse service manager and machine technician. With a high mechanical aptitude and several years of experience diagnosing, setting up, programming, operating, maintaining, and troubleshooting a multitude of different machines, equipment, and fabrication tools, in order to produce a variety of high quality components and services. Having an old school work ethic, and ability to quickly learn new equipment, processes, and technologies, with a quality-driven mindset. Passionate about manufacturing high-performance components and contributing to a team focused on high quality craftsmanship, efficiency, and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Vermeer Colorado
08.2024 - Current
- Manage a team of skilled technicians, ensuring they adhere to established standards of productivity, confirming seamless operation of the service department.
- Direct point of contact for customers and all service related inquires.
- Buyer – perform accurate and timely purchasing of necessary parts.
- Perform daily diagnostic inspections of internal equipment, shop tools and safety equipment onsite to ensure zero down time.
- Extensive understanding of equipment and common issues to quickly assess customer concerns and reduce operational downtime.
- Provide excellent customer service, such as: answering all customer questions, providing service estimates, accurate timelines, costs, warranty information and outcomes of the completed work, to ensure ultimate customer satisfaction.
- Maintain complete and detailed working records for time, parts, and supplies.
Service Technician
Vermeer Southeast
03.2024 - 08.2024
- Provided exceptional customer service through accurate inspections and equipment diagnoses, and performed necessary services in the allotted time frame for each job.
- Read schematics and repaired mechanical, hydro-static, hydraulic, electrical, diesel, and CAN/BUS systems.
- Diagnosed, disassembled, and reassembled components for equipment repairs.
- Metalworking, Welding (MIG, TIG, STICK), Oxy/acetylene cutting, etc.
- Operated a wide range of heavy equipment; including directional drills, trenchers, vacuum excavation systems, wood chippers, stump grinders, etc.
- Worked effectively both independently and as part of a team, maintaining a positive and productive atmosphere.
- Accurately and effectively recorded documentation and completed work.
Facility Maintenance/HVAC Tech
CJM Facility Solution
01.2022 - 01.2024
- Maintained and repaired a variety of equipment at high end facilities.
- Diagnosed issues, replacing necessary parts, and providing maintenance, repair, and installation services for commercial cooking and sanitation equipment.
- Identified inefficiencies and implemented process improvements to increase productivity.
- Documented detailed accounts of tasks completed through the use of the company app.
- Stayed mobile, servicing all of south Florida, on the road.
- Resourceful problem solving, identifying effective solutions in fast-paced environments.
General Manager / Engineer
Tellus Underground
07.2016 - 10.2020
- Started in the assembly shop, Up-fitting trucks with bed mounted vacuum systems, and worked my way up to Management/Ordering/Engineering.
- Engineered Mechanical, Electrical, Hydraulic and Pneumatic systems to update and increase efficiency of products.
- Worked directly with customers on Problem Solving/Training, and also received orders/shipped items to them.
- Worked with a variety of materials: Stainless Steel, Aluminum, Bronze, Brass, Delrin, UHMW, Etc.
- Proficiently collaborated with engineering and production teams to improve processes and part quality.
- Found efficient patterns for lean manufacturing optimization.
- Operated a wide range of manual and powered shop equipment, including grinders, sanders, bench lathes, bandsaws, and standing vertical mills.
Education
Automotive Technology
Northampton Community College
Bethlehem, PA01-2012
High school - undefined
Bangor Area High School
Bangor, PA01-2010
Skills
- 5 years management and leadership
- 5 years of mechanical and metalwork
- 10 years of customer service
- Machining and tooling manufacturing: Operate CNC machines producing precision metal components in a production environment
- Metalworking, Welding (MIG, TIG, STICK), Oxy/acetylene cutting, etc
- Precision Measurement (Micrometers, Calipers, Etc)
- Comfortable reading blueprints, schematics and repairing mechanical, hydro-static, hydraulic, electrical, diesel, and CAN/BUS systems
- Troubleshooting Machining & Quality Issues
- Materials: Stainless Steel, Aluminum, Bronze, Brass, Delrin, UHMW, Etc
- Experience setting up, programming, and operating bench lathes and vertical mills
- Safely use manual hand and power tools including but not limited to bandsaws, sanders, grinders, lathes, and mills as needed
- Proactive and humble leader, with a strong ability to work independently or on a team
Certification
- EPA 608 Certification
- ASE Certification
Timeline
Service Manager
Vermeer Colorado
08.2024 - Current
Service Technician
Vermeer Southeast
03.2024 - 08.2024
Facility Maintenance/HVAC Tech
CJM Facility Solution
01.2022 - 01.2024
General Manager / Engineer
Tellus Underground
07.2016 - 10.2020
High school - undefined
Bangor Area High School
Automotive Technology
Northampton Community College