Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Miller

Colorado Springs

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Pep boys and Ford, by leveraging exceptional communication and customer service skills. Excelled in fast-paced environments, demonstrating a keen ability to learn quickly and manage time efficiently. Achieved significant improvements in client retention and service quality through meticulous attention to detail and dependable performance.

Overview

2025
2025
years of professional experience

Work History

Service Advisor

Phil Long Ford
  • Developed knowledge of product offerings to provide informed recommendations to customers.
  • Resolved service issues promptly, maintaining positive customer relationships.
  • Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
  • Conducted thorough assessments for vehicle issues to recommend appropriate services.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Manager's Assistant

Tjm Roofing and Construction
10.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Delivery Driver

Boars Head Provisions Co
08.2015 - 01.2017
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Delivered packages on time by planning optimal delivery routes.
  • Used handheld devices to track and confirm delivery status.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Stocker

Lowes Home Improvment
08.2007 - 02.2009

Over night stocker, made sure product and customers were satisfied

  • Performed inventory control, such as counting, and stocking merchandise.

Service Advisor

Pep Boys
04.2009 - 07.2015
  • Developed knowledge of product offerings to provide informed recommendations to customers.
  • Performed excellent customer service with customers.
  • Successfully partnered with colleagues to achieve company goals.

Education

Associate - Automotive

Intelitec College
Colorado Springs, CO
05.2010

GED -

Pikes Peak Community College
Colorado Springs, CO
03.2005

Skills

    Customer service

    Communication

    Fast learner

    Dependable

    Attention to detail

    Time management

Timeline

Manager's Assistant

Tjm Roofing and Construction
10.2017 - Current

Delivery Driver

Boars Head Provisions Co
08.2015 - 01.2017

Service Advisor

Pep Boys
04.2009 - 07.2015

Stocker

Lowes Home Improvment
08.2007 - 02.2009

Service Advisor

Phil Long Ford

Associate - Automotive

Intelitec College

GED -

Pikes Peak Community College
Eric Miller