Eric James
Denver
Summary
Self-motivated professional with proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
11
11
years of professional experience
Work History
Community Liaison
Gov Park Condo`s
11.2023 - Current
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
Front Office Supervisor
Stonebridge Companies
02.2022 - 07.2023
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Front Office Receptionist
11th Avenue Hotel And Hostel
03.2021 - 01.2022
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
Operations Manager
Warwick Paradise Islands & Resorts
06.2013 - 01.2021
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Served as the intermittent General Manager during the Covid 19 Pandemic
Education
Associates - Business And Marketing
North Carolina State University
Raleigh, NC04.2012
Skills
- Community Partnerships
- Community Networking
- Event Planning
- Event Preparation
- Guest Relations
Timeline
Community Liaison
Gov Park Condo`s
11.2023 - Current
Front Office Supervisor
Stonebridge Companies
02.2022 - 07.2023
Front Office Receptionist
11th Avenue Hotel And Hostel
03.2021 - 01.2022
Operations Manager
Warwick Paradise Islands & Resorts
06.2013 - 01.2021
Associates - Business And Marketing
North Carolina State University
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