Overview
Work History
Education
Skills
Timeline
Generic

Eric Goden

Oxford

Overview

34
34
years of professional experience

Work History

Licensed Public Adjusters

United Atlantic Public Adjusters
Baltimore
06.2020 - 01.2022
  • Investigated insurance policy provisions and coverage limits to determine the scope of claimable damages.
  • Conducted on-site inspections of damaged property and documented findings in detailed reports.
  • Gathered evidence such as photographs, witness statements, and repair estimates to support claims.
  • Negotiated with insurance companies to secure maximum compensation for clients.
  • Investigated and assessed damage to residential and commercial properties, including personal property losses.

Insurance Broker

ESG Insurance Inc
Baltimore
03.1988 - 03.2019
  • Negotiated with underwriters to secure favorable terms on behalf of clients.
  • Conducted market research to identify competitive rates for clients.
  • Assessed client risk profiles and recommended appropriate coverage plans.
  • Prepared detailed reports summarizing customer requirements and recommendations.
  • Built relationships with external parties, such as carriers, vendors, and regulators.
  • Processed claims in a timely manner according to company procedures.
  • Analyzed financial data related to insurance products to ensure accuracy of information.
  • Resolved customer inquiries regarding policy changes or coverage issues.
  • Utilized industry software tools such as rating engines and quoting systems.
  • Reviewed policy documents for accuracy prior to issuing them to clients.
  • Monitored the performance of existing accounts, including renewals and cancellations.
  • Maintained up-to-date knowledge of industry trends and regulations.
  • Ensured compliance with all applicable laws and regulations.
  • Collaborated with other departments within the organization on projects.
  • Attended networking events to build new contacts in the industry.
  • Performed administrative tasks such as preparing invoices, updating records.
  • Participated in training sessions aimed at improving product knowledge.
  • Identified opportunities for cross-selling additional products or services.
  • Served as a point of contact for customers throughout the life cycle of their policies.
  • Managed multiple accounts simultaneously while meeting deadlines efficiently.
  • Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Interviewed prospective clients to learn about financial needs and discuss existing coverage.
  • Provided advice to customers on insurance-related matters.
  • Made appointments with potential clients to discuss products.
  • Promoted client retention through high-quality service and follow through.
  • Provided information and answered questions via personal meetings, telephone calls and email.
  • Consulted with clients to develop customized insurance policy packages and advised clients on investment opportunities to safeguard assets while minimizing cash flow.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Managed [Number] staff members, creating strategic plans, administering benefits and directing employee relations to promote optimal productivity.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Developed life insurance and commercial insurance leads to meet monthly sales targets.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Drafted quarterly reports for management review.
  • Offered additional insurance products and [Type] services to capitalize on upsell opportunities.
  • Promoted agency products to customers in person, by telephone and in writing.
  • Performed comprehensive risk assessments to devise cross-functional solutions for life insurance, annuities, health insurance, disability insurance and long-term care policies.
  • Developed, implemented and monitored new underwriting guidelines for agency.
  • Trained and motivated [Job titles] to grow year-over-year (YOY) insurance sales from existing and new customers.
  • Cultivated positive relationships with homeowners to promote continued business.
  • Pushed through objectives and persuaded clients to purchase policies by applying advanced sales abilities.
  • Leveraged industry trends to shape solutions and approaches.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Strengthened traceability by developing organization systems for keeping records, reports and agendas.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Achieved repeat business and referrals through personalized services.

Education

Accounting And Business Management

University of Maryland - College Park
College Park, MD

Skills

  • Construction knowledge
  • Organizational abilities
  • Policy investigations
  • Risk Assessment

Timeline

Licensed Public Adjusters

United Atlantic Public Adjusters
06.2020 - 01.2022

Insurance Broker

ESG Insurance Inc
03.1988 - 03.2019

Accounting And Business Management

University of Maryland - College Park

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Eric Goden