ERIC CRENWELGE
Fort Collins,CO
Summary
Goal-driven Field Operations Supervisor ready to apply skills and professional experience to new role at GVTC. Expert at accomplishing challenging company demands by utilizing strengths in team leadership and problem solving. Well-versed in overseeing broadband fiber installation work and implementing process improvements.
Overview
15
15
years of professional experience
Work History
Field Operations Supervisor
Pulse Fiber
03.2025 - Current
- Conducted scheduled and impromptu evaluations to assess work performance.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Trained technicians on safety, task prioritization and project management techniques.
- Analyzed trends in service calls to effectively make changes in hardware to minimize truck rolls
- Monitored team performance to assess training requirements and areas in need of improvement.
Project Manager
On Trac Communications
06.2019 - 03.2025
- Facilitate up to 28 fiber broadband installations daily by planning and scheduling routes for multiple vendors and employees.
- Drive a customer-first mindset to ensure the greatest end user experience possible.
- Identified plans and resources required to meet project goals and objectives.
- Handle and resolve escalated customer concerns and complaints.
- Met project deadlines without sacrificing build quality or workplace safety.
Teacher/Coach
Various Texas School Districts
08.2010 - 06.2019
- Developed engaging, cross curricular lessons to help students best reach their goals.
- Designed and built a new section of mathematics to give students a better understanding of real world financial situations.
- Collaborated with faculty, staff, and parents to improve student performance and engagement on and off the field.
- Coordinated and implemented detailed game plans to best ensure student athlete success.
Education
Bachelor's of Arts - Business Education
Schreiner University
Kerrville, TX05.2010
Skills
- OSHA 30
- Microsoft Office
- Customer Service Mindset
- Analytical
- Team Player
- Adaptable
- Relationship Builder
- Schedule coordination
- Operations planning
- Safety oversight
Strengths
- Process Improvement Expert, Proven expertise in improving telecom service delivery.
- Safety Standards Advocate, Dedicated to upholding safety through certifications.
- Collaborative Project Manager, Skilled in cross-functional collaboration for optimized project execution.
Timeline
Field Operations Supervisor
Pulse Fiber
03.2025 - Current
Project Manager
On Trac Communications
06.2019 - 03.2025
Teacher/Coach
Various Texas School Districts
08.2010 - 06.2019
Bachelor's of Arts - Business Education
Schreiner University
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