Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enmanuel Sampedro

Englewood

Summary

Dynamic Bar Manager with a proven track record at Thats Kava, excelling in customer service and team leadership. Expert in mixology and staff training, I fostered a loyal clientele and enhanced guest experiences through personalized service and conflict resolution. Committed to maintaining high standards and driving sales through innovative drink offerings.

Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.

Overview

9
9
years of professional experience

Work History

Bar Manager

Thats Kava
06.2023 - 06.2025
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

Bartender

Karmahouse
05.2021 - 06.2023
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Bartender

Kavasutra
01.2020 - 06.2021
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Created a consistent group of regulars and nurtured varying relationships through excellent service and social acuity.

Bartender

Dave N Busters
09.2016 - 01.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Psychology

Miami Dade College
Miami, FL
07-2014

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Training and mentoring
  • Bar management
  • Staff scheduling
  • Conflict resolution
  • Customer relationship building
  • Guest interaction
  • Outgoing personality
  • Issue resolution
  • Sales promotion
  • Mixology expertise
  • Verbal and written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bar Manager

Thats Kava
06.2023 - 06.2025

Bartender

Karmahouse
05.2021 - 06.2023

Bartender

Kavasutra
01.2020 - 06.2021

Bartender

Dave N Busters
09.2016 - 01.2020

Psychology

Miami Dade College
Enmanuel Sampedro