Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Endrina Montes Bracho

Endrina Montes Bracho

Medellín

Summary

Results-focused professional with deep understanding of business analytics, business development and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.

Overview

6
6
years of professional experience

Work History

Senior Analyst Transformation, OTC Delivery

Stanley Black & Decker
03.2025 - Current
  • Lead and execute process improvement initiatives within Order to Cash (OTC) operations.
  • Analyze business processes and data to identify opportunities for increased efficiency and cost reduction.
  • Coordinate the implementation of digital transformation projects and new technologies in OTC.
  • Develop and document standard operating procedures and best practices.
  • Collaborate with cross-functional teams, including Finance, IT, PMO, and Customer Service, to ensure seamless process integration.
  • Monitor, analyze, and report key performance indicators (KPIs) to track progress and drive continuous improvement.
  • Support change management activities and provide training to stakeholders on new processes and systems.
  • Ensure compliance with internal controls, company policies, and regulatory requirements.
  • Act as a subject matter expert for OTC processes, providing guidance and support to team members and stakeholders.

Master Data Analyst

Stanley Black & Decker
08.2023 - 03.2025
  • Maintain Master Data Structure for all in-scope ERP Applications (Vendor) mostly SAP.
  • Quality maintenance and accuracy of the vendor data.
  • Voice Validation process and risk mitigation controls.
  • Develop process Improvements on key Data/Risk areas.
  • Support metric reporting and root cause analysis.
  • Ensure compliance control objectives.
  • Work closely with Accenture (Third Party Company) to ensure quality services and implement the MDM best practices.
  • Oversee Accenture's operation, propose process improvements, and provide tools and processes needed to support their operation.

Billing Representative - Credit and Collections Associate

Stanley Black & Decker and Securitas
04.2021 - 08.2023
  • Review of customer documentation.
  • Entry of invoice numbers and customer orders.
  • Chat and email management with customers and Team members.
  • Generating and editing Invoices according to the guidelines and service plans of each customer and then sending them via email, portals, among others.
  • Direct contact with customers, monitoring of payments, billing cycles, outstanding balances, dispute management until a satisfactory billing process is obtained.
  • Maintaining the accuracy of the budget of each P.O.
  • Support the operational report as needed.
  • Review for discrepancies in invoices.
  • Process cancellations and credits.
  • Maintain accurate and timely records for collection/activity to allow for proper follow-up and actions.

Bussiness Support Analyst

Atlantic International BPO
07.2020 - 04.2021
  • Customer service in Spanish and English for a power generation company in the United States and Canada.
  • Sale of Services.
  • Follow up Customers after the first contact to cultivate relationships and set appointments
  • Maintain the CRM system up to date with all movements and advances, ensuring data quality.
  • Provide feedback and suggestions to the sales team on customer quality and closing potential.
  • Elaboration of payment plans.
  • Registration of Web Pages.
  • Follow up of Special Cases.
  • Incoming and outgoing calls.
  • To be the company's first contact for new customers, understanding their needs and expectations.

Sales Administrative Assistant

Proyectos Pensionales
05.2019 - 07.2020
  • Support sales representatives by managing administrative tasks such as data entry, document preparation, and appointment scheduling.
  • Process and follow up on sales orders, ensuring all paperwork is complete and accurate.
  • Maintain up-to-date records of client interactions, sales activities, and contracts in the CRM.
  • Prepare regular sales performance summaries and assist with forecasting and planning.
  • Communicate with customers to confirm orders, provide updates, and resolve basic issues.
  • Assist in the creation of sales materials and presentations for client meetings.
  • Coordinate logistics for sales meetings, conferences, and other events.
  • Qualify and search for prospects

Education

Industrial Engineering -

Universidad Rafael Urdaneta

Advanced English - undefined

Venezuelan American Center of Zulia

High school - undefined

U.E. José Ramón Medina
01.2011

Skills

  • Excel proficiency
  • Power BI
  • Data Governance
  • Zoho CRM
  • Outlook
  • SAP B1
  • SAP C11
  • SAP P10
  • Reporting Preparation
  • Tech-Savvy
  • Network Management
  • Analytics program experience
  • Data modeling
  • Industry Analysis
  • Financial forecasting
  • Analytics software
  • Analytical thinking
  • Process improvements
  • Project management
  • Risk analysis
  • Issue identification
  • SQL programming
  • Data processing
  • Risk mitigation
  • Performance tracking
  • SAP Business
  • Oracle JDE
  • Infor LX
  • Microsoft Dynamics - Navision
  • Alteryx

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Senior Analyst Transformation, OTC Delivery

Stanley Black & Decker
03.2025 - Current

Master Data Analyst

Stanley Black & Decker
08.2023 - 03.2025

Billing Representative - Credit and Collections Associate

Stanley Black & Decker and Securitas
04.2021 - 08.2023

Bussiness Support Analyst

Atlantic International BPO
07.2020 - 04.2021

Sales Administrative Assistant

Proyectos Pensionales
05.2019 - 07.2020

Advanced English - undefined

Venezuelan American Center of Zulia

High school - undefined

U.E. José Ramón Medina

Industrial Engineering -

Universidad Rafael Urdaneta

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Endrina Montes Bracho