Endrina Etemi
Denver,CO
Summary
Driven professional with a proven track record at Thompson Denver Hotel, adept in Operations Management and Team Leadership. Excelled in enhancing customer satisfaction and staff efficiency, significantly contributing to increased sales through strategic planning and effective problem-solving. Skilled in developing impactful staff training programs and optimizing operational workflows. Expert team leadership, planning, and organization.
Overview
3
3
years of professional experience
Work History
Reynard Social Manager
Thompson Denver Hotel
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Food and Beverage Manager
Thompson Dallas Hotel
02.2021 - 06.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
Education
Associate of Business Administration -
English School Ferizaj
Republic, KS03.2021
Languages
Albanian
Native or Bilingual
Timeline
Reynard Social Manager
Thompson Denver Hotel
06.2023 - Current
Food and Beverage Manager
Thompson Dallas Hotel
02.2021 - 06.2023
Associate of Business Administration -
English School Ferizaj
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