Emmanuel Afriyie
Commerce City
Summary
Results-driven computer information specialist with extensive experience in managing and maintaining complex computer systems and networks. Proven ability to install, configure, and troubleshoot a diverse array of hardware, software, and networking components, ensuring optimal performance and security. Expertise in implementing robust IT policies, data backup and recovery strategies, and system security measures that safeguard organizational assets. Strong communication and problem-solving skills combined with a detail-oriented approach enhance system administration and maximize operational efficiency.
Overview
9
9
years of professional experience
Work History
System Administrator
Firstier Bank
06.2024 - Current
- Managed system backups to ensure data integrity and availability.
- Monitored network performance, identifying and resolving issues promptly.
- Configured and maintained user accounts, optimizing access controls.
- Implemented security protocols to safeguard sensitive information.
- Developed documentation for system procedures and troubleshooting guides.
- Trained staff on best practices for system usage and cybersecurity awareness.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Epic Implementation Specialist
UCHealth
- Collaborate with key stakeholders to gather and analyze business requirements for the implementation of Epic software.
- Provide training sessions to end-users on how to effectively use the Epic software. This includes conducting classroom training sessions, creating training materials
- Conduct thorough testing of the configured system to ensure its functionality, accuracy, and compliance with regulatory standards.
- Assist during the go-live phase of the implementation process by providing on-site support to end-users.
- Collaborate with end-users post-implementation to identify areas for improvement and optimization within the Epic system
Tier 2 IT support specialist
Christian living community
03.2022 - 05.2023
- Run Monthly Directory and phishing report.
- Performs a variety of computer systems administration and support tasks.
- Responsible for providing desktop support, training, software upgrades, and telephone system support.
- Provided Tier II level Helpdesk support on hardware/software issues throughout the Organization.
- Provided Tier II level Helpdesk phone support and programming as necessary.
- Maintained local company intranet website and server.
- Installed, monitored, and maintained company network infrastructure and network equipment.
- Provided direct support to the Director of IT and takes projects on willingly.
- Ensured functionality and connectivity for all Medicare or CMS based applications and systems.
- Investigated and implemented new software and technologies that help overall business efficiency.
- Assisted MIS I with day-to-day ticket overflow and provides guidance on possible solutions.
- Responsible for encouraging, participating in and integrating Masterpiece Living and Eden Alternative initiatives by supporting successful aging and person-centered programs and culture.
- Other duties as assigned.
- Team lead.
System Engineering/ IT support
Monarch casino & Resort
06.2021 - 03.2022
- Responsible for installation of PC hardware for end users. Assists in the installation of advanced networking hardware and software under the direction of the system administrator or helpdesk supervisor.
- Performed routine tasks like backups and software check operational tasks as defined.
- Performed preventative maintenance on PC’s, printers, cameras. Installs service releases and performs routine maintenance on desktop applications.
- Installed and performed maintenance on system server including remote servers
- Implemented virus protection, detection, and elimination.
- Troubleshoots basic hardware and software problems for end users.
- Provided training on hardware and software use.
- Facilitates assistance from hardware and software vendors when necessary.
- Maintained licensing information for all end user applications and operating systems. Ensures compliance of licensing agreements at the user level.
- Devises documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity.
- Assisted in room setup for catering and casino events.
- Setup and operate casino band/audio equipment.
- Pulled low voltage cable.
- Assisted in projects.
- Prepared progressive reports for all work performed.
Mobile Expert, Sales & Support
T-Mobile US Inc.
06.2019 - 06.2021
- Provided excellent sales and customer service for high-volume retail store (40/day served individually)
- Consistently hit sales target of 20 activations/month (90% hit) and 5-star rating for customer service
- Activated contract and pre-paid wireless phones for 50+ customers/month (inserting SIM cards and batteries, restoring content, establishing new payment accounts, etc.)
- Conducted 30 product demonstrations/day to highlight features, overcoming objections to close the deal
- Provide basic software and tech support, escalating to the customer service team when necessary
- Conducted basic network and system troubleshooting for phones, iPads, hot spots, etc. (20 devices/month)
- Received 33% pay increase and retained position in January 2021 after Sprint merged with T-Mobile
IT Support Specialist
Fame Health Care
07.2017 - 06.2019
- Monitored 7-10 computers and all office technology (printers, faxes, TV, etc.)
- Delivered onsite technical support, coordinating with all outside vendors as necessary
- Provided system software troubleshooting (Mac OS, Microsoft)
- Installed, modified, and repaired software and hardware to resolve technical issues
- Created short user manuals to empower and enable users to leverage system features and find resolutions to questions without intervention from the support team
- Configured hardware, devices, and software to set up workstations for employees
- Communicated via phone, email, live chat, web teleconference, and in person to solve any necessary system and software issues.
- Liaison with insurance billing company, providing portal system support for the billing department
- Worked with software development team weekly on reported errors and bugs on newly released software and assisted in deployment of release fixed
- (promoted)
Computer Consultant
Best Buy
09.2016 - 08.2017
- Provided accurate information about promotions, customer programs, and products to drive high customer retention
- Consistently met and exceeded monthly sales targets: $20-$25K for the 10-person team
Education
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH10-2025
Bachelor of Science - computer information System
Metropolitan State University of Denver
Denver, CO05-2021
High School Diploma -
Overland High School
Aurora, CO05-2014
Skills
- Bi-Lingual (Twi)
- Product Line Knowledge
- Customer Service
- Sales
- Payment Processing
- Organization
- Repair Software Installation
- System Configuration
- Troubleshooting/Diagnostics
- Network Hardware
- Teamwork
- Okta
- Proofpoint
- Voip
- Computer imaging
- Asset tracking
- Quick Learner
- Hardware/Software Programming
- Python
- Windows/Mac OS/Linux
- Network Configuration
- Active directory
- Remote servers
- Crestron
- Dark Trace
- Microsoft Team
- ICloud Backup
- SharePoint
- Microsoft 365 Admin
- Epic softwares
- Windows administration
- Remote Access
- Server management
- Network troubleshooting
Timeline
System Administrator
Firstier Bank
06.2024 - Current
Tier 2 IT support specialist
Christian living community
03.2022 - 05.2023
System Engineering/ IT support
Monarch casino & Resort
06.2021 - 03.2022
Mobile Expert, Sales & Support
T-Mobile US Inc.
06.2019 - 06.2021
IT Support Specialist
Fame Health Care
07.2017 - 06.2019
Computer Consultant
Best Buy
09.2016 - 08.2017
Epic Implementation Specialist
UCHealth
Master of Science - Cyber Security
Southern New Hampshire University
Bachelor of Science - computer information System
Metropolitan State University of Denver
High School Diploma -
Overland High School