Emma Terrell
Nucla
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Summit Shade Sports Inc
12.2019 - Current
- Managed inventory control processes to restore back stock and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization,.
- Oversaw employee performance, corrected problems, and increased efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Fast Food Crew Member
Arby's
07.2019 - 11.2019
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Became familiar with products to answer questions and make suggestions.
- Reduced customer wait times by quickly operating customer window and sales register.
Grocery Clerk
Redd's Mercantile
12.2018 - 06.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Removed trash, swept, and mopped floors for professional appearance.
Food Server
Solstice Senior Living
09.2018 - 11.2018
- Followed food safety and sanitation guidelines to prevent foodborne illnesses.
- Addressed resident food complaints quickly and professionally.
- Pitched in with cleaning and closing tasks.
- Helped serve residents breakfast, lunch, and dinner with a small team of co-workers in an efficient and timely manner.
Education
Biology
Colorado Mesa University
Grand Junction, COHigh School Diploma -
Norwood High School
Norwood, CO05.2017
Skills
- Strong Multitasking Skills
- Effective Working Relationships
- Payment Processing
- Accurate Money Handling
- Stock Management
- Visual Merchandising
- Staff Management
- Scheduling Knowledge
- Hiring Management
- Staff Recruitment
- Performance Monitoring and Evaluation
- Customer Service
- Inventory Control
- Inventory Tracking and Management
- Desktops, Laptops and Mobile Devices
- Inventory Demand Forecasting
- Quick Study
- Team Meetings
Timeline
Retail Store Manager
Summit Shade Sports Inc
12.2019 - Current
Fast Food Crew Member
Arby's
07.2019 - 11.2019
Grocery Clerk
Redd's Mercantile
12.2018 - 06.2019
Food Server
Solstice Senior Living
09.2018 - 11.2018
Biology
Colorado Mesa University
High School Diploma -
Norwood High School
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