Emma Speshock
Fort Collins
Summary
At Northern Colorado Regional Airport, I spearheaded initiatives that significantly enhanced customer satisfaction through expert problem-solving and effective communication. My role in coordinating public events and managing TSA compliance demonstrated a unique blend of adaptability and team collaboration, setting a high standard for service excellence and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Services Technician
Northern Colorado Regional Airport
08.2022 - Current
- Enhanced customer satisfaction with efficient communication and problem-solving techniques.
- Coordinated events and meetings to promote public engagement and collaboration.
- Assisted in the airport security program, ensuring compliance with TSA regulations, and efficiently managed all airport badging processes for personnel, vendors, and contractors.
Education
Bachelor of Science - Aviation And Aerospace Management
Metropolitan State University of Denver
Denver, CO05.2025
Skills
- Customer Service
- Team Collaboration
- FAA Regulations
- TSA Regulations
- Microsoft Office
- Payment Processing
- Data Entry
Certification
- Private Pilot License, FAA - 2021
- Notary Public, State of Colorado - 2023
- Airfield Lighting Maintenance, ADB Safegate - 2023
Affiliations
- Airport Representative for Women in Aviation Aims Community College Chapter
- Student Representative for Aims Community College Advisory Committee
Timeline
Business Services Technician
Northern Colorado Regional Airport
08.2022 - Current
Bachelor of Science - Aviation And Aerospace Management
Metropolitan State University of Denver
Similar Profiles
Kenlita CalhounKenlita Calhoun
Billing Coordinator at University Of Colorado Health - Northern ColoradoBilling Coordinator at University Of Colorado Health - Northern Colorado
Missie TaylorMissie Taylor
Manager for Flagship Inc at CVG Airport - Cincinnati/Northern Kentucky International AirportManager for Flagship Inc at CVG Airport - Cincinnati/Northern Kentucky International Airport
Josephine HegerJosephine Heger
Assistant General Manager at Pueblo Colorado, La Quinta Inn & Suites Colorado Springs South AirPortAssistant General Manager at Pueblo Colorado, La Quinta Inn & Suites Colorado Springs South AirPort