Emma Sailer

• Greet customers entering the store and respond promptly to customer needs.
• Work flexible schedule and extra shifts to meet business needs.
• Consistently build relationships with customers to encourage repeat business.
• I am among the top performers in membership and service sales across the market.
• Promote and sell membership packages to non-members, driving customer retention and revenue growth.
• Accurately manage cash handling, daily deposits, and point-of-sale transactions.
• Support store operations by restocking products, maintaining cleanliness, and ensuring a well-organized environment.
• Quickly adapt to evolving procedures and system updates, maintaining efficiency and accuracy in a fast-paced setting.

• Delivered exceptional customer service as a front counter cashier, ensuring accurate orders and a positive dining experience through respectful and efficient communication.
• Maintained cleanliness and organization in the dining area in compliance with health and safety standards.
• Cross-trained in drive-thru operations, including order taking, payment processing, beverage preparation, and food hand-off; frequently managed tasks independently while upholding service quality during high-volume periods.
• Supported kitchen operations on various stations (bird, toast, boards), assembling and packaging orders according to corporate standards for quality, accuracy, and presentation, especially during peak hours.
• Recognized for reliability, adaptability, and consistently positive attitude in a fast-paced team environment.

Honors and Acknowledgements

• Dean's List Fall 2024
• Dean's List Spring 2024

GPA

• 3.7 GPA

Certifications

• Microsoft Excel Expert
• Microsoft Word
• Microsoft Powerpoint

GPA

• 3.9 GPA