Emma Munoz
Frederick
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
7
7
years of professional experience
Work History
Orthodontic Assistant
Dental Aid
Louisville
12.2020 - 02.2022
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Remove braces, remove remaining glue, polish teeth.
Front Desk Receptionist
Dental Aid
Longmont
01.2019 - 09.2020
- Provided excellent customer service by responding quickly to inquiries via phone or email.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
Customer Service Representative
Salud Family Health Centers
Frederick
04.2018 - 12.2018
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Call Agent
BC Services
Longmont
04.2016 - 04.2018
- Maintained accurate records of customer interactions and transactions.
- Trained new call agents on company policies, procedures and protocols.
- Escalated complex customer inquiries to appropriate personnel when necessary.
- Resolved customer issues using problem-solving skills.
Cashier
Chipotle
Longmont
06.2015 - 04.2016
- Greet customers walking in, make them feel welcome.
- Verified that customers were of legal age to purchase alcohol.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Directed trash removal and sanitation procedures to keep lobby and register area organized.
- Learned roles of other departments to provide coverage and keep restaurant operational.
Education
High School Diploma -
Longmont High School
Longmont, CO05-2015
Skills
- Data entry
- Fluent in English and Spanish
- Scheduling appointments
- Record keeping
- Customer assistance and interaction
Languages
Spanish
Native/ Bilingual
Timeline
Orthodontic Assistant
Dental Aid
12.2020 - 02.2022
Front Desk Receptionist
Dental Aid
01.2019 - 09.2020
Customer Service Representative
Salud Family Health Centers
04.2018 - 12.2018
Call Agent
BC Services
04.2016 - 04.2018
Cashier
Chipotle
06.2015 - 04.2016
High School Diploma -
Longmont High School