Emma Moreno
Cafe Rio
Colorado Springs,CO
1
Certification
3
years of professional experience
Goal-oriented college student with an interest in business marketing. Has a strong desire to improve and apply skills of communication, computer literacy, and teamwork. The desire to learn and grow motivates me more than anything.
Work History
To-Go Lead
1 Year 3 Months- Manages store online orders, ensuring accuracy and maintaining fast service during rushes
- Mentors to-go trainees, helps train staff on menu details and operations
- Assists customers when an issue arises by warranting a friendly transaction
FOH Trainer
1 Year 7 Months- Onboards and coaches new hires on front-of-house positions (cash, front line, digital make line), catering to the Chipotle way
- Ensures the front line and cashier stations adhere to proper procedures (e.g., portion control, cleanliness, food safety)
- Teaches trainees proper hospitality and how to make things right when a problem arises
Education
Bachelor of Science - Business Marketing
Associates of General Studies
High School Diploma
Skills
Order management
Point of Sale
Customer service
Customer Engagement
Time management
Adaptability
Teamwork and collaboration
Problem-solving
Microsoft Office
Certification
- Professional Communication Certificate, August 2023
- Entrepreneurship and Small Business Certificate, August 2023
- Office Pro Certificate
- Key Apps Certificate
- Microsoft Office Specialist
Timeline
To-Go Lead
Cafe Rio
2025.05 - CurrentRead More
FOH Trainer
Chipotle Mexican Grill
2023.10 - 2025.05Read More
University of Colorado At Colorado Springs
Bachelor of Science from Business Marketing
Read More
Pikes Peak State College
Associates of General Studies
Read More
Colorado Early Colleges Colorado Springs
High School Diploma
Read More