Emma Hatfield
Denver,CO
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
9
9
years of professional experience
Work History
VIP Bottle Server
Dierks Bentley's Whiskey Row
12.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Server and Hostess
Tacos Tequila Whiskey
04.2018 - 03.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Operated POS terminals to input orders, split bills and calculate totals
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Answered the telephone to provide establishment information and take food orders.
Server
Element Kitchen & Cocktail
09.2017 - 02.2019
- Fine dining
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Monitor food distribution, ensuring that meals are delivered to the correct guests
- Total checks, present them to customers and accept payment for service.
Server and Hostess
Bad Daddy's Burger Bar
11.2015 - 09.2017
- Take food orders and relay them back to the kitchen to be prepared
- Greet and seat quests upon arrival
- Ensure satisfaction with customers throughout their whole visit
- Stock service stations and ensure cleanliness throughout the restaurant
- Receive and record guest dining reservations.
Hostess
Buffalo Wild Wings
06.2015 - 10.2015
- Assign guests to tables and according to rotation so that servers receive an appropriate number of seating
- Take and prepare to go orders via phone or in person while operating the cash register
- Inspect dining areas to ensure cleanliness and proper setup
- Receive and record guest dining reservation.
Education
Esthetician -
Denver School of Botanical & Medical Aesthetics
Denver, CO02.2020
High School Diploma -
Mountain Range High School
Westminster, CO05.2014
Skills
- Customer and Personal Service
- Active Listening
- Sales and Marketing
- Critical Thinking
Timeline
VIP Bottle Server
Dierks Bentley's Whiskey Row
12.2021 - Current
Server and Hostess
Tacos Tequila Whiskey
04.2018 - 03.2020
Server
Element Kitchen & Cocktail
09.2017 - 02.2019
Server and Hostess
Bad Daddy's Burger Bar
11.2015 - 09.2017
Hostess
Buffalo Wild Wings
06.2015 - 10.2015
Esthetician -
Denver School of Botanical & Medical Aesthetics
High School Diploma -
Mountain Range High School
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