Emma Harrison
Political Science Graduate
Fort Collins
Summary
Committed and hardworking CSU Graduate with extensive background in retail operations and customer service, consistently ensuring accurate transactions and positive customer experiences. Proficient in Microsoft and Google applications, and experienced in sensitive information handling and data entry systems. Dedicated to promoting friendliness, professionalism, and empathy in all interactions.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Cashier/Self-Checkout Attendant
Safeway
11.2024 - 06.2025
- Assisted customers with purchases, returns, and inquiries in a fast-paced environment
- Multi-tasked to address common issues, such as pricing discrepancies, payment issues, and technology errors at self-checkout
- Created positive customer relations by resolving complaints and inquiries with friendliness and efficiency
Investigator Intern
The Office of the Colorado State Public Defender
05.2024 - 08.2024
- Transcribed media to assist investigations for ongoing client court cases
- Visited local jail to assist with discovery review for clients
- Documented notes and summarized important information for in online database
- Conducted scene visit and wrote scene report for supervisors
Team Member
Gibs NY Bagels
05.2024 - 08.2024
- Received customer orders through POS system
- Made food, drinks, stocked, and prepped food in fast-paced food service environment
- Balanced and counted drawers during closing
- Kept work areas clean, organized, and safe to promote efficiency and safety
Customer Service Desk
King Soopers
05.2023 - 10.2023
- Received customer complaints and inquiries, and resolved issues related to refunds, loyalty program, pricing errors, and returns
- Processed money orders, lottery transactions, and Western Union payments
- Promoted superior experience by addressing customer concerns, and resolving problems swiftly as they arose
Education
Bachelor's Degree - Political Science And English Literature
Colorado State University
Fort Collins, CO 08.2021 - 12.2024
Skills
- Customer & Retail Service
- Food Service
- Microsoft & Google Applications
- Data Entry & Transcription
- Report Writing
- Research & Data Analysis
- Case Briefing & Analysis
Accomplishments
Lex Fellowship - Certificate of Completion
Completed a three-week legal immersion program in Barcelona, where I visited law firms and collaborated with attorneys to explore international legal systems and analyze cases. Conducted legal research and delivered a case-based presentation, and completed a formal case brief and legal text analysis as part of the academic component.
Dean's List (2021-2024)
Named to the Dean's List for all semesters at Colorado State University for consistent academic excellence throughout undergraduate studies.
Timeline
Cashier/Self-Checkout Attendant
Safeway
11.2024 - 06.2025
Investigator Intern
The Office of the Colorado State Public Defender
05.2024 - 08.2024
Team Member
Gibs NY Bagels
05.2024 - 08.2024
Customer Service Desk
King Soopers
05.2023 - 10.2023
Bachelor's Degree - Political Science And English Literature
Colorado State University
08.2021 - 12.2024