Emma Carruthers
Denver
Summary
Corporate marketing and revenue expert with a history of achieving multimillion-dollar growth through consultative sales and strategic communication. Proficient in transforming complex offerings into clear value propositions and optimizing sales pipelines. Experienced in cross-functional collaboration to enhance conversion rates and operational efficiency in dynamic, metrics-driven settings.
Overview
5
5
years of professional experience
Work History
Patient Care Manager
Serenity Mental Health Centers
Superior
07.2024 - Current
- Managed a consistent qualified patient pipeline, conducting eligibility assessments, presenting clinical value propositions, addressing objections, and closing enrollments for high-cost neurological therapies (~$80K per treatment course).
- Drove approximately $19M+ in insurance-billed revenue by enrolling 239 patients into Transcranial Magnetic Stimulation (TMS) treatment programs through consultative, needs-based sales conversations.
- Educated patients on advanced therapies including TMS and Ketamine Infusion Therapy, translating complex clinical data into relevant benefits to facilitate informed decision-making.
- Reinforced treatment value post-enrollment, supporting adherence and minimizing patient drop-off across multi-week treatment cycles to enhance care continuity.
- Collaborated cross-functionally with providers, clinical staff, and administrative teams to ensure efficient onboarding, scheduling, and continuity of care, supporting revenue realization and operational efficiency.
- Managed sales activity metrics including lead follow-up, conversion outcomes, appointment volume, and enrollment rates to drive clinic growth.
- Consistently represented organizational value and therapeutic differentiation while aligning with payer, compliance, and healthcare industry standards.
Assistant Manager
Freebird Stores
Boulder
06.2023 - 07.2024
- Developed and executed visual merchandising strategies to enhance store aesthetics and increase sales.
- Implemented merchandising standards across departments and product categories to ensure consistent brand presentation.
- Analyzed business trends, KPIs, and best sellers to optimize operational performance.
- Collaborated with inventory teams to optimize product placement and stock management for improved customer experience.
E-commerce Intern
Honest Ox
Remote
05.2022 - 08.2023
- Managed day-to-day e-commerce operations, overseeing inventory, supplier relations, product curation, and content creation to ensure smooth operations.
- Executed SEO strategies through content development, enhancing site traffic and user engagement.
- Supported CRM campaigns to strengthen customer relationships and contribute to sales growth.
Social Media Intern
Alibi
Bloomington
02.2021 - 04.2022
- Created and managed targeted social media campaigns across platforms to drive audience interaction.
- Developed strategies that enhanced social media engagement and expanded brand reach.
- Utilized analytics tools to track performance and refine content strategy for improved audience engagement.
Education
Bachelor of Science - Merchandising
Indiana University, Bloomington
Bloomington, Indiana, IN05-2023
Skills
- Patient care coordination
- Patient enrollment
- Customer relationship management
- Budget oversight
- Digital marketing
- Marketing and sales strategy
- Search engine optimization
- Data visualization
- Strategic planning
- Team leadership
- Microsoft Office suite
Websites
Timeline
Patient Care Manager
Serenity Mental Health Centers
07.2024 - Current
Assistant Manager
Freebird Stores
06.2023 - 07.2024
E-commerce Intern
Honest Ox
05.2022 - 08.2023
Social Media Intern
Alibi
02.2021 - 04.2022
Bachelor of Science - Merchandising
Indiana University, Bloomington