Emily Klenk
Denver
Summary
Detail-oriented and highly organized professional with experience in healthcare support, customer service, logistics, and high-volume operations. Proven ability to manage sensitive information, maintain accurate records, and work efficiently in fast-paced environments requiring strong communication and attention to detail. Background includes administrative coordination, time-sensitive scheduling, data entry, and customer support through healthcare and independent operations roles. Holds a Bachelor of Science in Mathematics and is currently pursuing a Medical Billing and Coding Career Diploma. Eager to contribute strong organizational skills, professionalism, and a dependable work ethic in a claims administration environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Driver
Uber
Denver
06.2022 - Current
- Independently managed scheduling, customer interactions, navigation, and daily operations in a high-volume service environment.
- Maintained strong attention to detail while handling time-sensitive transportation requests and route coordination.
- Resolved customer concerns professionally and maintained high service standards across thousands of rides.
- Managed records, app-based systems, and scheduling tools while balancing changing priorities throughout the day.
- Developed strong communication, multitasking, and independent decision-making skills.
- Demonstrated reliability and self-motivation while operating independently in a fast-paced environment.
Medical Courier
Capsule Pharmacy
Denver
02.2024 - 12.2025
- Coordinated time-sensitive prescription deliveries while maintaining accuracy, confidentiality, and professionalism.
- Managed delivery documentation and communicated with customers regarding order updates and delivery timing.
- Maintained organized routes and schedules in a fast-paced healthcare environment.
- Handled sensitive customer and medical information with discretion and attention to detail.
- Provided reliable customer service while adapting to changing priorities throughout the day.
Warehouse Associate
Amazon
Various Locations
06.2020 - 02.2024
- Processed and organized high volumes of packages in a fast-paced warehouse environment while maintaining accuracy and productivity standards.
- Used handheld scanners and internal systems to track inventory and shipments.
- Maintained organized work areas and followed detailed operational procedures and safety guidelines.
- Worked efficiently under strict deadlines while adapting to changing daily workloads.
- Assisted with sorting, staging, and preparing outgoing shipments with attention to detail.
Education
Bachelor of Science - Mathematics
Cedar Crest College
Allentown, PA05-2022
Skills
- Data Entry
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Outlook
- Administrative Support
- Claims Documentation
- Organization Skills
- Attention to Detail
- Time Management
- Written Communication
- Verbal Communication
- Customer Service
- Recordkeeping
- File Management
- Confidential Information Handling (HIPAA)
- Healthcare Administration
- Scheduling & Coordination
- Problem Solving
- Multitasking
Certification
- Medical Billing Certification in Progress
Timeline
Medical Courier
Capsule Pharmacy
02.2024 - 12.2025
Independent Driver
Uber
06.2022 - Current
Warehouse Associate
Amazon
06.2020 - 02.2024
Bachelor of Science - Mathematics
Cedar Crest College