Emily Zazueta-Amparan
Brighton,CO
Summary
Dedicated Sales Associate with proven skills in customer service and relationship building. Expertise in enhancing shopping experiences and resolving inquiries to boost customer satisfaction and loyalty.
Results-driven sales associate known for excellent people skills and multi-tasking strength. Committed to fostering customer loyalty through exceptional service and effective problem-solving in fast-paced retail settings.
Overview
4
4
years of professional experience
Work History
Sales Associate
Boot Barn
Northglenn, CO
11.2024 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy by organizing stock and conducting regular audits.
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on product features, benefits, and proper care techniques.
- Processed transactions accurately using point-of-sale systems while ensuring customer satisfaction.
- Resolved customer inquiries and complaints effectively, fostering loyalty and repeat business.
- Trained new associates on sales techniques, store policies, and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Member
Urban Air Trampoline and Adventure Park
Westminster, CO
11.2023 - 07.2024
- Assisted team in daily operations to maintain efficient workflow and customer service standards.
- Collaborated with colleagues to ensure timely completion of tasks and adherence to quality guidelines.
- Maintained cleanliness and organization of work areas, promoting a safe environment for all team members.
- Engaged with customers to provide support, address inquiries, and enhance overall satisfaction levels.
- Adapted quickly to changing priorities and tasks, demonstrating flexibility in a fast-paced environment.
- Participated in training sessions to learn operational procedures and improve personal performance metrics.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Improved customer satisfaction by quickly helping each person find desired items.
Crew Member
Las Dos Americas
Commerce City, CO
07.2022 - 07.2023
- Assisted in daily food preparation and cooking tasks, ensuring adherence to safety standards.
- Maintained cleanliness and organization of workstations to promote a hygienic environment.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Fostered positive team environment by assisting coworkers during rush periods.
Education
No Degree -
Denver North High School
Denver, CO05.2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Relationship building
- Sales expertise
- Adapt to diverse groups
- Brand promotion
- Product demonstrations
- Friendly and outgoing
- Customer engagement
- Upselling and cross selling
- Service oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Baking
- Gym Workouts
- Crafting and DIY Projects
- Fashion and Style
- Hiking
- Fundraising Events
- Mindfulness Practices
- Watching Movies and TV Shows
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Music
- Strategy Games
- Interior Design
- Personal Development and Self-Improvement
Timeline
Sales Associate
Boot Barn
11.2024 - Current
Team Member
Urban Air Trampoline and Adventure Park
11.2023 - 07.2024
Crew Member
Las Dos Americas
07.2022 - 07.2023
No Degree -
Denver North High School