Emily Wingard
Golden
Summary
Accomplished Head Lifeguard at City of Golden, skilled in emergency response and team management. Enhanced swimmer safety and customer satisfaction through effective communication and problem-solving. Leveraged critical thinking to train lifeguards, improving team efficiency. Certified in CPR/AED, demonstrating commitment to public safety and accident prevention.
Offering reliable and positive attitude, dedicated to creating safe and welcoming environment. Brings foundational understanding of safety practices and ability to quickly learn and apply new skills.
Offering collaborative mindset and ability to motivate team members toward achieving collective goals. Delivers effective communication and problem-solving skills.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Lifeguard
City of Golden
10.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed a team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Improved team communication through the implementation of daily briefings and debriefings.
Digital Shopper
Walmart
08.2024 - 12.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Education
No Degree - Nursing
Colorado State University
Fort Collins, CO05-2027
No Degree - Nursing
Front Range Community College
Westminster, CO05-2027
Skills
- Customer service
- Team management
- Staff supervision
- Emergency response
- Public safety
- Patience and empathy
- Time management
- First aid administration
- Certified in CPR/AED
- Rules enforcement
- Teamwork and collaboration
- Critical thinking
- Accident and injury prevention
- Heavy lifting
- Problem-solving
Certification
- CPR/AED Trained - May 2021 to May 2027
- First Aid Trained - May 2021 to May 2027
Timeline
Digital Shopper
Walmart
08.2024 - 12.2024
Head Lifeguard
City of Golden
10.2021 - Current
No Degree - Nursing
Colorado State University
No Degree - Nursing
Front Range Community College
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