Emily Stotts
Pueblo
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field. In my time here, I worked various shifts from opening to closing, often working 12 hour shifts. I helped count inventory, order our truck shipment as well as put it away. In my almost four years, I started as a crew member, worked my way up to a crew trainer, and eventually got promoted to shift lead. I have been part of the management team for a little over a year now.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Taco Bell
07.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Computer Information Systems
Colorado State University - Pueblo
Pueblo, CO05-2028
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Quality control
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
- POS system operation
- Flexible schedule
- Inventory counts
Certification
- ServSafe Food Protection Manager Certification
Timeline
Shift Lead
Taco Bell
07.2021 - Current
Bachelor of Science - Computer Information Systems
Colorado State University - Pueblo
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