Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Sorrell

Colorado Springs

Summary

Hardworking candidate with experience and history of success working in warehouse and other environments. Safely and skillfully can operate transportation vehicles and other warehouse equipment. Delivers thorough inventory control and accurate documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and gain new skills.

Overview

12
12
years of professional experience

Work History

Sandwich Artist

Subway
Fort Irwin, CA
04.2022 - Current
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Warehouse Assistant

Killeen Independent School District
Killeen, TX
09.2021 - 03.2022
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Conducted research to address shipping errors and packaging mistakes.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

Groundskeeper

Killeen Independent School District
Killeen, TX
10.2019 - 09.2021
  • Cleared public and private areas of debris before and after events.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Maintained routine landscaping schedules to boost lawn health.
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Completed preventive maintenance on equipment such as lawnmowers, chainsaws, Trimmers, etc. to save money and prevent costly repairs.

Shift Leader Manager

McDonald's
Killeen, TX
06.2017 - 10.2019
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours and inventory movements.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Appointment Scheduler

Culligan Water Conditioning Service
Temple, TX
11.2016 - 06.2017
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Set appointments with salespeople and potential customers.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Drove to locations and walked door to door to make first contact with potential customers.

Customer Service Agent

Teleperformance USA
Killeen, TX
08.2016 - 10.2016
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

7 Eleven
Killeen, TX
06.2015 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.

Sales Associate

Stripes Convenience Store
Killeen, TX
03.2015 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained records related to sales, returns and inventory availability.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Prepared large cash deposits with zero discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register to record transactions accurately and efficiently.

Sales Associate

7 Eleven
Killeen, TX
05.2014 - 03.2015
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Carried out day-day-day duties accurately and efficiently.

Manager

Taco Casa
Killeen, TX
06.2012 - 10.2013
  • Cross-trained existing employees to maximize team agility and performance.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Led and directed team members on effective methods, operations and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Azle High School
Azle, TX
06.2012

Skills

  • Safe Work Practices
  • Time Management
  • Task Delegation
  • Cleaning and Organization
  • Task Prioritization
  • Effective Multitasking
  • Equipment Operation
  • Employee Training and Supervision
  • Waste Management and Reduction
  • Workstation Setup and Breakdown
  • Equipment Troubleshooting and Maintenance
  • POS System Operations

Timeline

Sandwich Artist

Subway
04.2022 - Current

Warehouse Assistant

Killeen Independent School District
09.2021 - 03.2022

Groundskeeper

Killeen Independent School District
10.2019 - 09.2021

Shift Leader Manager

McDonald's
06.2017 - 10.2019

Appointment Scheduler

Culligan Water Conditioning Service
11.2016 - 06.2017

Customer Service Agent

Teleperformance USA
08.2016 - 10.2016

Sales Associate

7 Eleven
06.2015 - 08.2016

Sales Associate

Stripes Convenience Store
03.2015 - 05.2015

Sales Associate

7 Eleven
05.2014 - 03.2015

Manager

Taco Casa
06.2012 - 10.2013

High School Diploma -

Azle High School

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Emily Sorrell