Emily Smith
Thornton,CO
Summary
Dynamic General Manager with extensive experience at Party City Holdings Inc, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced customer loyalty.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Party City Holdings Inc
08.2014 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and daily tasks.
- Lead a diverse team of professionals, fostering a positive work environment and strived for inclusion and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and all other LP issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts resulting in increased loyalty and repeat business with customers.
- Improved brand visibility through effective and strong merchandising at multiple retail locations.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Managed payroll processing, ensuring timely disbursement of salaries and accurate recordkeeping.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Time management
- Staff training/development
- Customer relations
- Payroll procedure oversight
- Customer service
- P&L management
- Business development
- Merchandising operations
Timeline
General Manager
Party City Holdings Inc
08.2014 - 03.2025
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