Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Emily Roberts

Broomfield

Summary

Dedicated hospitality professional with 8 years of progressive experience, starting at the front desk and advancing to Assistant General Manager. Proven expertise in hotel operations, including guest services, financial management, and team leadership. Strong knowledge of Hilton brand standards, operational processes, and budgeting. Skilled in mentoring and developing staff to ensure exceptional service quality. Experienced in managing financials, optimizing revenue, controlling costs, and driving profitability. Successfully completed the Management Development Program (MDP) for Assistant General Manager and General Manager roles.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Magna Hospitality
01.2024 - Current
  • Manage all aspects of accounting, including daily cash deposits, direct bill approvals, invoicing, and accounts payable and recievable
  • Oversee daily operations for the Front Desk and Housekeeping departments
  • Collaborate with the Sales Department on prospecting efforts to enhance revenue
  • Maintain updated Brand Standards to ensure exceptional Quality Assurance Audits -Recent QA Score 88.97%
  • Created a warm culture and have retained the same Front Desk team for 1+years and led 1 employee to a promotion to supervisor and 1 to Front Office Manager
  • Most recent Associate Opinion score of 99.44%
  • Managed a period when the hotel had no operating elevators with proactive measures to ensure guests were aware and assigned according to physical needs

Front Office Manager

Hampton Inn & Suites Denver Downtown
12.2017 - 01.2024
  • Recruited, trained, and developed new staff members to ensure optimal performance
  • Assisted in the promotion of 2 employees to Lead Front Desk roles
  • Organized monthly staff training meetings on new procedures and developed weekly staff schedules based on projected occupancy
  • Coordinated with City of Denver to facilitate an entire hotel buy out May 2020-July 2021 while maintaining integrity of hotel
  • Maintained General Manager tasks during two different transitions completing executive summaries, prelims, weekly reports in the absence of a General Manager
  • Maintained Operations during an entire hotel renovation December 17-April 2018

Guest Service Representative

Hampton Inn & Suites Denver Downtown
02.2016 - 12.2017
  • Delivered exceptional guest service through effective check-in/check-out processes
  • Fostered a welcoming atmosphere and resolved guest issues promptly
  • Monitored daily arrivals to ensure accurate rates and reservation statuses

Skills

    2020-Manager of the Year

    2020-TEAM Survey Award Winner

Accomplishments

    Hampton Inn Boston Logan Airport -May 2021

    Wingate by Wyndam Denver Airport-September/October 2024

Timeline

Assistant General Manager

Magna Hospitality
01.2024 - Current

Front Office Manager

Hampton Inn & Suites Denver Downtown
12.2017 - 01.2024

Guest Service Representative

Hampton Inn & Suites Denver Downtown
02.2016 - 12.2017

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Emily Roberts