Victoria Lopez Carreon
Aurora
Summary
Dynamic Executive Housekeeping Manager with a proven track record at Fairfield By Marriott, excelling in staff training and operational efficiency. Expert in budgeting and inventory control, I foster a culture of excellence and teamwork, significantly enhancing guest satisfaction through effective problem-solving and adherence to health and safety compliance.
Hardworking House keeping executive manger bringing 20 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment for our guests.
Overview
18
18
years of professional experience
Work History
Executive Housekeeping Manager
Fairfield By Marriott
Denver, CO
04.2019 - Current
- Developed and implemented housekeeping protocols to enhance operational efficiency and guest satisfaction.
- Led training for staff, promoting adherence to cleanliness standards and safety regulations.
- Managed inventory of cleaning supplies and equipment, ensuring adequate stock levels and cost-effective purchasing.
- Oversaw daily operations, coordinating schedules and tasks for housekeeping team to meet high service standards.
- In charge of Payroll , As well as schedules
- Very well knowledge of our My hotel effectiveness' application in which sides with schedules,codes, and times minutes per rooms, as well keeping us informed of overtime being had
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and implemented staff recognition programs to motivate and reward employees for their hard work and dedication.
Supervisor
Hilton Garden Inn Hotel
Denver, CO
03.2008 - 04.2019
- Supervised daily hotel operations, like rooms ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on operational standards, enhancing team performance and efficiency.
- Coordinated with departments to address guest inquiries, resolving issues promptly and effectively.
- Open house keeping First thing in the morning
- fix employee codes
- Help with lost and found
- Inventory knowledge, and trained
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Payroll experience
- Helped main manager with orders for hotel
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Scheduling proficiency
- Budgeting expertise
- Strong leadership
- Staff training and development
- Chemical handling
- Staff management
- Inventory control
- Staff scheduling
- Time management expert
- Laundry operations
- Housekeeping management
- Room inspection
- Teamwork
- Customer service
- Problem-solving
- Multitasking Abilities
- Complaints handling
- Laundry and dry cleaning
- Desktop computers basic knowledge
Timeline
Executive Housekeeping Manager
Fairfield By Marriott
04.2019 - Current
Supervisor
Hilton Garden Inn Hotel
03.2008 - 04.2019