Emily McKesson
Calhan
Summary
Hardworking service writer/fleet tech committed to workplace safety and efficiency. Skilled in maintaining shop areas to prevent hazards and foster efficiency. Seeking to apply 6 years of auto body experience to take next career step with growing team.
Overview
21
21
years of professional experience
Work History
Fleet Maintenance Technician
City of Colorado Springs
3677 E Bijou St
01.2025 - Current
- Generated detailed service reports to document work performed and customer interactions.
- Streamlined communication processes between clients and service teams, enhancing response times.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Assetworks (M5) database to track job status.
- Paid parts invoices in P2P (peoplesoft) software.
- Estimated all damages to city unit
- Ordered all body parts for damages.
Body Shop Technician
Serco Inc
Colorado Springs, CO
07.2019 - Current
- Replaced damaged car fenders, grills and panels.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Organized and maintained work areas free of potential hazards.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Gave customers cost estimates and quotes before performing repair work.
- Monitored parts and materials storage area and maintained stock replenishment and organization.
- Ordered tools and paint materials from suppliers to prevent item shortages.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Received new inventory orders and verified completeness and accuracy.
- Ordered and utilized protective equipment and respirators to promote workplace safety.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
Service Writer
Serco Inc
Colorado Springs, CO
05.2016 - Current
- Provided time and cost estimates for proposed service to gain customer authorization.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Presented accurate estimates to inform customers of service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Tracked job status by entering work orders and change orders into M5 database.
- Called customers to schedule vehicle repairs
- Observed and managed repair time to accelerate return of vehicle to customer.
- Courteously greeted customers and assisted with initiating service requests.
Auto Paint Driver
Auto Paint And Supply
Colorado Springs, CO
01.2010 - 02.2016
- Dropped off items at customer locations.
- Requested customer signatures for deliveries.
- Lifted boxes and products with correct safety gear and techniques.
- Inspected goods and checked for damage before deliveries.
- Kept loads from being damaged through proper loading and security.
- Planned most efficient route to destinations to speed up deliveries.
- Packed boxes and stock using organizational guidelines.
- Mixed auto paint for delivery
- Helped walk in customers with needs
- Restocked inventory on shelving
Bartender
satellite hotel
Colorado Springs, CO
01.2009 - 12.2009
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Management
Pump It Up
Colorado Springs, CO
01.2005 - 12.2009
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Worked cash register signing people in and out
- Party coordinator
Education
Writing the estimate -
I-CAR
mobile air climate systems association -
MACS
High School Diploma -
Sand Creek High School
Colorado Springs, CO05-2006
Skills
- In-Depth Knowledge of Varied Makes and Models
- Repair Estimate Experience
- Excellent Work Ethic
- Collision Repair
- Dependable and Punctual
- Strong Leadership Skills
- Vehicle Inspections
- Friendly, Positive Attitude
- People Skills
- Customer Service
- Organizational Skills
- Computer Skills
References
- Available upon request
Education and Training
other,other,other
Timeline
Fleet Maintenance Technician
City of Colorado Springs
01.2025 - Current
Body Shop Technician
Serco Inc
07.2019 - Current
Service Writer
Serco Inc
05.2016 - Current
Auto Paint Driver
Auto Paint And Supply
01.2010 - 02.2016
Bartender
satellite hotel
01.2009 - 12.2009
Management
Pump It Up
01.2005 - 12.2009
mobile air climate systems association -
MACS
High School Diploma -
Sand Creek High School
Writing the estimate -
I-CAR