Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Martinez-Aguilera

Centennial

Summary

Dynamic professional with a proven track record at UPS Store, enhancing customer satisfaction and reducing data entry errors through meticulous attention to detail and superior multitasking abilities. Excelled in staff training and relationship building, showcasing a blend of hard and soft skills critical for high-paced environments. Achievements include streamlining processes for efficiency and quality improvement.

Overview

2
2
years of professional experience

Work History

UPS Clerk

Ups Store
Aurora, CO
04.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cook

Pizza Hut
Centennial, CO
10.2022 - 08.2024
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Bakery Clerk

Sprouts Famers Market
Centennial, CO
08.2023 - 04.2024
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Wrapped, boxed and weighed bakery department products.

Education

High School Diploma -

Eaglecrest High School
Centennial, CO
05-2023

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Database entry
  • Prioritization
  • Relationship building
  • Typing speed
  • Peer relationships
  • Multitasking
  • Attention to detail
  • Driver communications
  • Staff training

Timeline

UPS Clerk

Ups Store
04.2024 - Current

Bakery Clerk

Sprouts Famers Market
08.2023 - 04.2024

Cook

Pizza Hut
10.2022 - 08.2024

High School Diploma -

Eaglecrest High School
Emily Martinez-Aguilera